Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Successful at managing multiple priorities with quality-oriented, innovative solutions from 10+ years of proven knowledge for client satisfaction, customer retention, & adaptive issue solutions. I aim to leverage my skills to occupy an opportunity that contributes to our mutual success with Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Vernon Atchison
Realtor | Notary Signing Agent
Summary
Overview
22
years of professional experience
8
years of post-secondary education
Work History
Virtual Properties Realty, Inc. - Broker AcctGrayson, GEORGIA
REALTOR
06.2022 - Current
Job overview
- Created and cultivated a positive client experience and quality of service by personally coordinating with leads, home inspectors, pest control operators, escrow companies, and other relevant personnel to ensure that all terms and conditions of purchase agreement are met before closing
- Prepared formal legal documents including purchase agreements, amendments, deeds, and leases related to purchases & rentals
- Compared recently sold area properties to determine competitive market prices for desirable locations & Advised prospective clients on current market activities and conditions.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets & completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
OPENDOORATLANTA, GA
MANAGER/REALTOR
10.2020 - 06.2022
Job overview
- Coordinate, complete, and/or review transaction documents/paperwork/forms for completeness, accuracy, and adherence to company policy and state rules and regulations for properties owned by OpenDoor & its entities
- Negotiated offers & repair costs for sellers' best interests and come to an amicable agreement
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Trained and supplied tools and best practices for new hires starting within the role
- Managed & Led a team of 6-8 Realtors in handling transactions across the East Coast Markets
- Created & taught training materials for onboarded Realtors & Created solutions for currents realtors on PIP or needing performance improvement
- Partnered and aligned with other internal market & department leaders regarding adapting communications, policies, and processes to ensure successful transaction closing
- Implemented SMART techniques to grow the performance of the new team and had proven success regarding company metrics within 60 days.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Assisted in organizing and overseeing assignments to drive operational excellence.
SUNTRUST NOW TRUISTATLANTA, GA
PERSONAL BANKER
02.2020 - 12.2020
Job overview
- Established new business and expanded existing banking relationships by making sales calls in person and by phone to current and prospective customers including both consumers and commercial
- Consulted with existing and potential customers analyzes their financial needs, and recommends appropriate bank products and services
- Implemented the onboarding process for new customers creating an outstanding customer experience
- Acted as liaison between customers and other areas of the bank
- Maintained awareness of existing and newly developed bank products and services in order to make appropriate recommendations to customers
- Initiated and processed customer contracts for bank products and services and answered customers' questions regarding the contract and service or product
- Interviewed and evaluated customer needs to initiate consumer loan business, requested and received applications and other required paperwork to send for underwriting, informed customer regarding approval or denial of a loan, and coordinated closings of loans they originated.
- Promoted financial products by maintaining excellent service offering knowledge.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Continually boosted branch production and revenue by 22% by consistently meeting all monthly and quarterly sales goals.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
RESIDENTIAL, WARDLEY REAL ESTATELAS VEGAS, NV
REALTOR
07.2017 - 01.2020
Job overview
- Created and cultivated a positive client experience and quality of service by personally coordinating with leads, home inspectors, pest control operators, escrow companies, and other relevant personnel to ensure that all terms and conditions of the purchase agreement are met before closing
- Performed prospecting/cold calls as needed to solicit new and existing accounts to meet/exceed revenue goals
- Set comprehensive goals for performance and growth while meeting minimum sales expectations
- Advised clients on financing options for the purchasing of homes to ensure long-term satisfaction
- Prepare formal legal documents including purchase agreements, deeds, and leases
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Advertised client properties through websites, social media and real estate guides.
- Collected fees and documented payment processes for property transactions.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
APPLE INCLAS VEGAS, NV
APPLECARE TECHNICAL SUPERVISOR
06.2014 - 06.2019
Job overview
- Accomplish company objectives by selecting, orientating, training, coaching, counseling, and disciplining employees; communicating job expectations; recommending compensation actions; adhering to policies and procedures
- Met company operational standards by contributing customer feedback and experience to so strategic plans and reviews; implementing production, productivity, and quality standards; resolving problems; identifying company system improvements
- Exemplified behaviors that encouraged positive rapport with customers and encouraged positive survey responses while maintaining set goals for metrics.
- Calibrated, maintained and operated equipment for maximum performance.
- Formulated plans for improving procedures, training and processes.
- Recommended technology upgrades to improve client security.
CarMaxHenderson, NV
Pricing & Sales Associate
02.2014 - 06.2015
Job overview
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled 10 calls per day to address customer inquiries and concerns.
- Organized & Monitored company inventory to keep stock levels and databases updated.
- Maintained excellent attendance record, consistently arriving to work on time.
Publix Grocery StoreAtlanta, GA
Cake Decorator
10.2010 - 02.2014
Job overview
- Prepared special creams and frostings for cakes and other dessert specialties.
- Decorated pastries and cakes using colorful icings and piping techniques.
- Precisely arranged display cases throughout workday to highlight finished products.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Coordinated services under supervision of lead baker.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Weighed, boxed and wrapped bakery products.
- Packaged and priced each product according to company pricing procedures.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Designed specialty cakes for weddings, birthdays and graduations.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Provided exemplary customer service to 20+ patrons daily in high-volume shopping center location.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Managed material inventory and ordered new materials when needed.
Verizon (Alorica)Alpharetta, GA
Customer Service Specialist
03.2008 - 11.2011
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Old Navy, GapAtlanta, GA
Supervisor
10.2007 - 05.2011
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Streamlined operations to improve process efficiency.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Identified individual employee's unique work styles and adapted management methods.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
University of Las Vegas
from Real Estate
01.2015 - 05.2017
University Overview
Morehouse CollegeAtlanta, GA
Bachelor of Science
08.2005 - 05.2011
University Overview
Skills
Windows OS, MacOS, iOS, SQL, Android Systems, Microsoft Office Suite, FMLS, MLS, Social Media Marketing, CRM Database, Google G Suite, Square Space, CloudCMA, SkySlope, RPR, Paragon, Matrix, Workday, Slack, Salesforceundefined
Quote
The privilege of a lifetime is being who you are and don't be hesitant about that.
Timeline
REALTOR
Virtual Properties Realty, Inc. - Broker Acct
06.2022 - Current
MANAGER/REALTOR
OPENDOOR
10.2020 - 06.2022
PERSONAL BANKER
SUNTRUST NOW TRUIST
02.2020 - 12.2020
REALTOR
RESIDENTIAL, WARDLEY REAL ESTATE
07.2017 - 01.2020
University of Las Vegas
from Real Estate
01.2015 - 05.2017
APPLECARE TECHNICAL SUPERVISOR
APPLE INC
06.2014 - 06.2019
Pricing & Sales Associate
CarMax
02.2014 - 06.2015
Cake Decorator
Publix Grocery Store
10.2010 - 02.2014
Customer Service Specialist
Verizon (Alorica)
03.2008 - 11.2011
Supervisor
Old Navy, Gap
10.2007 - 05.2011
Morehouse College
Bachelor of Science
08.2005 - 05.2011
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