Vernon Brinson
Las Vegas
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Apple One Employment Services
04.2024 - Current
- Held various short term temporary customer service positions.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Cashier Assistant Manager
Terrible Herbst Convenience Store
01.2023 - 04.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
Client Service Personal Care Manager
BridgeCare
01.2015 - 12.2022
- Implemented innovative solutions for managing complex cases, resulting in increased client satisfaction rates.
- Provided compassionate personal care services while respecting clients'' privacy and dignity.
- Assisted clients in achieving greater independence by identifying areas for skill development through personalized goal-setting exercises.
- Conducted thorough assessments of clients'' needs, collaborating with interdisciplinary teams to develop effective care strategies.
- Developed strong relationships with clients and their families, fostering trust and open communication.
Education
Associate of Arts - Business Administration
College of Southern Nevada
Las Vegas, NVSkills
- Customer service
- Employee training
- Transportation coordination
- Computer proficiency
- Nutrition
- Cash handling and management
- Scheduling
- Issue resolution
Timeline
Customer Service Representative
Apple One Employment Services
04.2024 - Current
Cashier Assistant Manager
Terrible Herbst Convenience Store
01.2023 - 04.2024
Client Service Personal Care Manager
BridgeCare
01.2015 - 12.2022
Associate of Arts - Business Administration
College of Southern Nevada
Similar Profiles
Diana MartinezDiana Martinez
Senior Typist Clerk at Apple one employment servicesSenior Typist Clerk at Apple one employment services
JACKSON WIMBERLYJACKSON WIMBERLY
Clerd Aide III at Apple One Employment ServicesClerd Aide III at Apple One Employment Services
Hung NguyenHung Nguyen
Assembler at Express Employment ServicesAssembler at Express Employment Services