Vernon Butler

· IT Infrastructure Management: Oversee the entire IT Infrastructure, including the management and maintenance of servers, network switches, printers, computers, Wi-Fi, and office phones. Regularly monitor system performance and address any issues to ensure maximum uptime.

· System & Network Security: Implement and manage security protocols to protect against internal and external threats, including the monitoring of system alerts and performing necessary updates and patches. Ensure secure access to Oracle Telnet applications and other critical systems.

· Technical Support & Troubleshooting: Provide comprehensive technical support for all employees, resolving hardware, software, and connectivity issues. Specialize in troubleshooting printer errors, network outages, and user access problems for both local and remote systems.

· Project Management: Lead IT projects, including system upgrades, installation of new equipment, and setting up meeting spaces with AV capabilities. Coordinate with various departments to manage timelines and deliver successful outcomes.

·User Account & Software Management: Manage user accounts across multiple platforms (Windows/Oracle), ensuring proper access levels and resolving login issues. Oversee the deployment of software updates and new applications, including InTune and vWork apps.

·Documentation & Process Improvement: Maintain detailed documentation of all IT procedures and system configurations. Continuously identify and implement process improvements to streamline IT operations and enhance user satisfaction.

· Cross-Department Collaboration: Work closely with other departments, including HR and Oracle teams, to resolve complex technical issues and manage large-scale projects. Ensure clear communication and effective collaboration across all stakeholders.

• Diagnosed and resolved hardware/software malfunctions, maintaining local area networks, and ensuring system security.
• Provided technical support for computers, telecommunications, and automated systems.
• Managed system inventory and collaborated with vendors for repairs.

• Conducted cold calls, assessed client computer needs, and managed service contracts.
• Ensured client satisfaction by maintaining regular communication and support.