VERNON C. ROSS
Oakland,CA
Summary
Meticulous Technician, excellent at managing multiple tasks and working under pressure. Broad industry experience running on-site AV support of video conferencing meetings, live events, and recording sessions. Assist in building automation solutions for AV applications. Experience team lead providing working knowledge of A/V hardware, OS and system operations. Strong endpoint device support (A/V user interface devices, laptops, smart phones, tablets, desks top machines, and sound reinforcement equipment). Ongoing study, collection, sorting of industry new technologies and processes that affect A/V management, deployments, upgrades, maintenance, room sweep/checks, break/fix services, and troubleshooting have been my focus area.
Overview
20
20
years of professional experience
Work History
AV Engineer
Apple Corp.
Elk Grove, CA
05.2022 - Current
- Design, Develop AV Systems and provide professional AV systems service to all Apple departments
- Responsible for contributing to growth and inclusion of new systems into legacy solutions
- Run the day-to-day /operations on all the campuses at the Elk Grove camps
A/V Technician
Outsource
San Francisco, CA
11.2019 - Current
- Install A/V complete systems, Upgrade installs, systems configurations
- Worked with users, stake holders, project managers and co-works of various skill sets to deliver A/V systems
- Managed initial stages of new construction install by staging equipment, assigning coworkers task’s, scheduling work
- Install cables/termination, racks, equipment (Codec, processors, transmitters, receivers, amplifiers, cameras…etc.), table top devices, wall mounted equipment (display’s, touch panel’s, video walls, and signage)
- Utilized industry software, tools, test and calibration equipment
Computer, Networking, Telephony, Services Technician
Smarts Source Inc.
St Charles, IL
11.2019 - 03.2023
- Computer/ Networking/A/V, and Phone install’s and integration across multiple corporate sites
- Enterprise level Onsite technician supporting A/V, Computers, Networking, and phones used in business communications, video conferencing in a real-time support environment
- Managed Network and Router refresh projects, MACD – (Move, Add, Changes, Dispatched) tickets/ assignments
- Perform Video Conferencing Rooms preventative procedures, conduct A/V systems sweeps daily (Large and Small), Test Multimedia Technologies integration, and performance, Troubleshooting, Break-Fix Solutions, Utilize electronic, audio/visual test equipment and vendor software
- Systems configuration setup including Server’s, Switches, Routers, Video Processors, and sound reinforce systems in racks, credenza’s etc
AV Systems Integrator
Facebook
San Mateo, CA
02.2020 - 03.2021
- Support engagement tools and technologies
- Provide audio-visual support for in-person and virtual engagements, including: consulting with business partners; hosting technical rehearsals; streaming and production support; managing and operating audio-visual equipment to ensure quality; and setting up physical environment for video conference, lighting, pipe and drape, and presentations displayed via appropriate media streams
- Support audio-visual capital projects and upgrades by coordinating tasks; maintaining equipment; monitoring inventory; and installing, and programming equipment and end-user training
- Recommend new equipment upgrades and compatibility based on industry knowledge, research, and cost/risk assessments
- Support the continual advancement of audio-visual technology standards across the district's approximate 175 meeting spaces, enabling seamless self-serve functionality that meets the evolving needs of the Bank
- Troubleshoot, verify, and document audio-visual and video conferencing issues and coordinate resolution with other technical teams and stakeholders
- Perform work independently and with some supervision and direction
Systems Service Technician
Level 3 AV Integration
Maza, AZ
04.2018 - 10.2019
- Perform and provide technical services for high-end AV systems, installing and servicing technology and software/firmware
- Read and interpret blueprints, installation drawings, documentation focusing on (Signal Flows, Facility Diagrams, Rack Installation diagrams)
- Perform preventative maintenance in a timely manner as prescribed by contractual requirements (monthly, quarterly)
- Perform Break/ Fix services as needed at customers site
- Repair all types of AV cable terminations (Crimp, Solder, Captive Screw)
- Update software/ firmware and systems settings as needed to keep system up to date and operating optimally
- Update or make changes to audio digital signal (DSP) files for any commercial level equipment
- Load code and verify function for any commercial level control systems processor
- Perform in warranty hardware repair or replacement (RMA support)
AV Systems Technician
Coitcom
Redwood City, CA
02.2016 - 08.2018
- Provide technical support for all AV installations, and service requests
- Perform preventative maintenance on all AV equipment in video conferencing rooms, auditoriums, meeting rooms and production facilities
- Read and interpret installation drawings and documentation (Signal Flows, facilities diagrams, engineering documents)
- Provide break/fix services on all AV technology as need, repair cables (Crimp, Solder, Captive Screw)
- Update software/firmware and system settings to maintain current versions for optimal performance for systems
AV On-Site Support Specialist
Whitlock
Fremont, CA
01.2015 - 02.2016
- Provide on-site customer technical support for customers AV systems dispatched across multiple enterprise sites
- Conduct preventive and corrective maintenance procedures on audiovisual and broadcast systems
- Maintain excellent partnership with customers management in communicating system status, operating conditions and system operation upgrade
- Assisted customers in board room and auditoriums with multimedia presentations including video and text-synced depositions for enhanced understanding
Systems Technician
Smart Source Inc
San Francisco, CA
10.2010 - 03.2015
- Provided support, installed operating systems, applications, software patches, printers, routers, switches, telecommunications systems, computer parts, networking components, cabling, wireless technology, ip video, cctv and POS devices
- Modify or replace components within the infrastructure of computing operations for businesses and data centers, configure and optimize servers for greater reliability
- Worked as team lead directly with management, vendors and team to achieve 99% success rate in project objectives
IT Technician
Silicon Valley Staffing
San Francisco, CA
07.2009 - 01.2013
- Rolled out new computer, and telecommunications systems, configured network cabling and set up of all networked devices
- Installed and tested hardware, networking and telecommunications cabling and devices
Security Sales Representative
Dynamic Network Factory Inc
Hayward, CA
07.2011 - 08.2012
- Managed technical sales territory through engaging customers by prospecting, developing new customers and maintaining existing customers
- Created power point presentations, slide shows and video material for online sales campaign, which included photographic, informational and technical data
- Performed initial client assessment and analysis to begin research process to establish new account
Systems Technician
Data Star USA
Fresno, CA
06.2004 - 11.2009
- Roll out new computer and telecommunications systems, installed and upgraded operating systems, applications and drivers
- Assisted the project manager with handling client requested changes to scope of work
Electrician Apprentice
I.B.E.W
Fresno, CA
06.2006 - 06.2008
- Build complete electrical systems for new and existing buildings which included power transformers, high voltage switches, underground conduit, large gauge distribution cabling, PVC and metal conduit, racks, breaker panels, cabling, lighting, switches and receptacles
- Interpreted and implemented construction blueprints for a wide variety of electrical projects
- Used industry standard testing tools, power tools, hand tools, ladders, material handling equipment
Education
Certificate - Voice Over IP
AT&T
Fresno, CA08.2010
Electrical Apprentice Training - Electricity/Electrician
IBEW Local 100
Fresno, CA06.2008
Bachelor of Science - Industrial Technology: Manufacturing Option/Digital Systems
California State University, Fresno
Fresno, CAMicrosoft Certified Professional -MCP # 2371361 - Microsoft Certified Systems Engineer
Micro Computer Education
Fresno, CASkills
- Commercial Audiovisual Conferencing
- Zoom
- Teams
- Webex
- Neat
- BiAmp
- QSC
- Dante
- Crestron
- Extron
- Cisco
- Polycom
- AMX
- Barco
- Christie
- Chief
- Strong Verbal Communication
- Project Management
- Detailed Oriented
- Self Motivated
Timeline
AV Engineer
Apple Corp.
05.2022 - Current
AV Systems Integrator
Facebook
02.2020 - 03.2021
A/V Technician
Outsource
11.2019 - Current
Computer, Networking, Telephony, Services Technician
Smarts Source Inc.
11.2019 - 03.2023
Systems Service Technician
Level 3 AV Integration
04.2018 - 10.2019
AV Systems Technician
Coitcom
02.2016 - 08.2018
AV On-Site Support Specialist
Whitlock
01.2015 - 02.2016
Security Sales Representative
Dynamic Network Factory Inc
07.2011 - 08.2012
Systems Technician
Smart Source Inc
10.2010 - 03.2015
IT Technician
Silicon Valley Staffing
07.2009 - 01.2013
Electrician Apprentice
I.B.E.W
06.2006 - 06.2008
Systems Technician
Data Star USA
06.2004 - 11.2009
Certificate - Voice Over IP
AT&T
Electrical Apprentice Training - Electricity/Electrician
IBEW Local 100
Bachelor of Science - Industrial Technology: Manufacturing Option/Digital Systems
California State University, Fresno
Microsoft Certified Professional -MCP # 2371361 - Microsoft Certified Systems Engineer
Micro Computer Education
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