Rachael Gordon
Hanna,WY
Summary
Display honor and integrity as an Admissions Representative
Experienced with financial aid processes, helping students navigate funding opportunities efficiently. Utilizes strong analytical skills and knowledge of financial regulations to ensure compliance and streamline operations. Knowledge of effective communication and problem-solving to enhance student satisfaction and support educational goals.
Financial aid professional equipped to navigate complex financial aid processes and provide strategic support. Strong analytical skills, attention to regulation compliance, and knack for problem-solving ensure effective solutions. Known for fostering team collaboration, adapting to changing needs, and achieving results. Adept at communication, guidance, and maintaining confidentiality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Financial Aid Advisor 1
Colorado Technical University Online
11.2024 - Current
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Provided financial aid counseling to enrolled and prospective students.
- Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
- Managed the disbursement of student loans, grants, and scholarships, ensuring timely payment of tuition and fees.
- Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Assisted students in securing funding for their education through comprehensive scholarship research and application guidance.
- Collaborated with other departments to develop comprehensive financial literacy programs for incoming and current students.
- Helped college students obtain financial aid through loan programs.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
Admissions Representative
South University
08.2024 - 11.2024
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled appointmentsto speak with students and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Analyzed and evaluated data, identifying trends in recruitment process.
Assistant Nurse Para-Professional
Carbon County School District
02.2024 - 08.2024
- Provide comprehensive nursing services across multiple schools within the district, ensuring adherence to health protocols and delivering care for student and staff populations
Assistant Site Director
Boys and Girls Club
01.2023 - 01.2024
- Oversaw daily operations, ensuring program compliance with established guidelines and standards
- Facilitated team development and training, enhancing overall staff performance and program quality
- Upheld compliance with local laws and regulations pertaining to construction sites while maintaining strong community relations during projects'' duration.
- Collaborated with external agencies for obtaining necessary permits and approvals required for the project''s progress.
- Developed and implemented safety protocols, resulting in a decrease of workplace accidents.
- Handled conflict resolution among team members, promoting healthy working relationships within the workforce.
Night Auditor
Best Western Cottontree Inn
07.2021 - 02.2023
- Worked as night auditor, ensuring adherence to company standards and accuracy in guest documentation
- Coordinated and managed reservation schedules to optimize occupancy rates and enhance guest satisfaction
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Childcare Worker
Ray Of Hope Church
01.2015 - 01.2019
- Provided attentive care and supervision to infants and children up to 6 years old, ensuring a safe and nurturing environment
- Facilitated age-appropriate activities and educational experiences to support early childhood development
Activities Coordinator
Communities In Schools
01.2011 - 01.2015
- Developed and implemented curriculum-aligned lesson plans that enhanced student engagement and learning outcomes
- Managed program resources effectively, including inventory tracking, and oversaw volunteer activities to ensure successful event execution
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
Teller/Business Teller
Texas Dow Employees Credit Union
01.2009 - 01.2010
- Managed client transactions and effectively referred customers to appropriate financial services based on individual needs
Personal Banker
First National Bank of Texas
01.2008 - 01.2009
- Successfully fulfilled account opening objectives by consistently meeting established new account quotas and providing comprehensive assistance to new customers with account services
Education
Bachelor Of Arts - Communications
Grand Canyon University
Phoenix, AZ06.2024
Skills
- Administration
- Multitasking
- Cultural Sensitivity
- Microsoft office
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Leadership skills
- Problem-solving abilities
- Excellent communication
- Data entry
- Interpersonal skills
- Analytical thinking
- Computer literacy
- Goal setting
- Document analysis
- Staff management
- Document review
- Basic mathematics
- Complex Problem-solving
- Time management abilities
- Adaptability
- Written communication
- Eligibility guidelines
- Verification processes
- Payment plans
- Tuition assistance
- Customer relations
- Complaint handling
Certification
- Employee of the Month, TDECU
- Employee of the Month, First National Bank Texas
- Top Seller Award, Texas Dow Credit Union
- Raise for performance, Communities In Schools
Education
true
Accomplishments
I have a BA in Communications From Grand Canyon University. Studied Sports and Exercise Science at Cameron University.
References
Heather Jones- (307) 258-2149
Carla Johnson-(307) 258-3655
Stacey Hutton-(614) 505-0134/ (614) 595-0134
Timeline
Financial Aid Advisor 1
Colorado Technical University Online
11.2024 - Current
Admissions Representative
South University
08.2024 - 11.2024
Assistant Nurse Para-Professional
Carbon County School District
02.2024 - 08.2024
Assistant Site Director
Boys and Girls Club
01.2023 - 01.2024
Night Auditor
Best Western Cottontree Inn
07.2021 - 02.2023
Childcare Worker
Ray Of Hope Church
01.2015 - 01.2019
Activities Coordinator
Communities In Schools
01.2011 - 01.2015
Teller/Business Teller
Texas Dow Employees Credit Union
01.2009 - 01.2010
Personal Banker
First National Bank of Texas
01.2008 - 01.2009
Bachelor Of Arts - Communications
Grand Canyon University
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