Vernon Gray
Orlando
Summary
Achieved project milestones through effective collaboration and resource management. Enhanced team capabilities by promoting a learning-oriented environment. Drove success by leveraging educational background and skills in practical applications.
Overview
13
13
years of professional experience
Work History
Customer Service Delivery Driver/ Yard Marshaller
Kroger Inc.
05.2022 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle while adhering to safety regulations and traffic laws.
- Managed route optimization to reduce delivery times and fuel consumption.
- Maintained accurate records of deliveries, including signatures and timestamps.
- Assisted with training new drivers on company policies and best practices.
- Conducted regular vehicle inspections to ensure reliability and safety compliance.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Driver
Gary Owens DSP LLC
11.2019 - 05.2022
- Transporting and delivering goods and items to clients and businesses in a timely manner.
- Examining and reviewing orders/itinerary before and after delivery for accuracy.
- Efficiently serves customers and clients according to the expectations of the organization.
- Provides excellent communication with clients.
- Assured complete and accurate offloading of products per stop.
- Ensured timely and safe delivery of packages to designated locations.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Navigated efficiently using GPS systems and route optimization tools.
- Communicated effectively with dispatch to coordinate delivery schedules.
- Assisted in training new drivers on company policies and operational procedures.
- Streamlined delivery processes by identifying areas for efficiency improvements.
- Delivered goods and products to customer on time and in excellent condition.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Implemented best practices for vehicle maintenance, reducing downtime and improving reliability.
- Mentored junior drivers, fostering a culture of safety and responsibility.
Gaming Inspector 3
Gaming Board of the Bahamas
05.2017 - 09.2019
- Provide structured feedback and recommendations for process improvement on an ongoing basis.
- Enforcement of gaming regulations for all licensed gaming inclusive of Casinos and Web shops.
- Verification of government revenues collected daily from the casinos.
Environmental Service
Optimum Disposable Products
01.2013 - 07.2019
- Maintains a specific area of the building in a hygienic condition.
- Perform cleaning of the assigned area, trash removal, mopping, disinfecting.
- Carries out orders per organization regulations.
- Wide knowledge of hand washing techniques and standard precautions.
- Strong ability to recognize and to appropriately respond to situations.
Manager
Rough Seas Limited
01.2013 - 05.2017
- Project management- delegating task clearly and preparing plans.
- Rental collections for all rental properties and daily operations which includes; landscaping, building maintenance, and supervision.
- Problem-solving with the ability to give and receive feedback.
Education
Business Management Credits -
College of the Bahamas
Nassau, Bahamas07.1992
High School Diploma -
Kingsway Academy
Nassau, Bahamas06.1990
Skills
- Led customer service initiatives to enhance client satisfaction Oversaw route management to optimize delivery efficiency Championed teamwork and collaboration among staff to foster a positive work environment Implemented quality assurance measures to uphold service standards Directed vehicle inspections to maintain compliance with regulations Managed commercial driving operations with a focus on safety and reliability
Languages
English-fluent
Timeline
Customer Service Delivery Driver/ Yard Marshaller
Kroger Inc.
05.2022 - Current
Driver
Gary Owens DSP LLC
11.2019 - 05.2022
Gaming Inspector 3
Gaming Board of the Bahamas
05.2017 - 09.2019
Environmental Service
Optimum Disposable Products
01.2013 - 07.2019
Manager
Rough Seas Limited
01.2013 - 05.2017
Business Management Credits -
College of the Bahamas
High School Diploma -
Kingsway Academy