Vernon Greene
Newark
Summary
Dynamic customer service professional with a strong track record in senior leadership support and relationship building. Expertise in managing inbound and outbound communications, driving direct sales, and leveraging technology to enhance customer interactions. Proven ability to coach team members and analyze data for process improvement, ensuring exceptional service delivery. Eager to apply skills in a challenging new role that values dedication and results-oriented performance.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Coinme
08.2024 - 09.2025
- Provided expert support for customers using cryptocurrency services.
- Resolved complex customer inquiries through various communication channels.
- Educated clients on digital currency transactions and wallet management.
- Trained new team members on support protocols and best practices.
- Collaborated with cross-functional teams to enhance customer experience.
- Investigated customer complaints regarding product quality or service rendered.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Assisted in developing training materials related to new products or services being released.
Customer Support Specialist
Binance.US
01.2022 - 11.2023
- - Helped customers with their questions and concerns, making sure they left satisfied.
- - Embraced technology to assist customers with digital services.
- - Played a role in promotional campaigns and boosted direct sales.
- - Took on a leadership role, coaching and guiding team members.
- - Analyzed data to make our customer service even better.
Customer Service Representative
Acme
06.2021 - 09.2021
- - Provided friendly and efficient customer service in a retail setting.
- - Resolved customer issues and inquiries with a smile.
- - Restocking food and merchandise.
Education
Certificate - Hotel Front Desk Operations
Opportunities Industrialization Center
Skills
- - Senior Leadership Support
- - Building Strong Customer Relations
- - Inbound and Outbound Calling
- - Tech-Savvy - Promotional Support
- - Direct Sales
- - Employee Coaching
- - Data Analysis
Languages
English
Native or Bilingual
Timeline
Customer Support Specialist
Coinme
08.2024 - 09.2025
Customer Support Specialist
Binance.US
01.2022 - 11.2023
Customer Service Representative
Acme
06.2021 - 09.2021
Certificate - Hotel Front Desk Operations
Opportunities Industrialization Center