Vernon Hart
Ocean View,DE
Summary
Ambitious professional brings friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Big Fish Restaurant Group
Ocean View, DE
12.2021 - Current
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Monitored inventory levels and placed orders for new stock as needed.
- Developed marketing plans to promote products or services offered by the company.
- Organized special events such as promotions or fundraisers to drive business growth.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Analyzed financial data and prepared reports for senior management.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Managed daily operations of the store, including scheduling and supervising staff.
- Identified opportunities for cost savings and operational efficiency improvements.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Monitored competitor activity and market trends to stay competitive.
Bartender
Fins Ale House & Raw Bar
Bethany Beach, DE
10.2018 - 11.2021
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Monitored patrons to keep alcohol consumption in designated areas.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Event Chef
Bahama Breeze
Toms River, NJ
12.2017 - 09.2019
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Trained numerous kitchen personnel from ground up to take on challenging stations such as sauté and grill.
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Prepared various local and seasonal specialties for the restaurant.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
Education
High School Diploma -
Seaford Senior High School
Seaford, DE06.2012
Skills
- Food preparation techniques
- Team training
- Staff Management
- Project management
- Business operations background
- Employee Relations
- Inventory Control
- Vendor Relationship Management
- Social Media Promotion
- POS system knowledge
- Customer Assistance
- Opening and closing procedures
Timeline
Assistant General Manager
Big Fish Restaurant Group
12.2021 - Current
Bartender
Fins Ale House & Raw Bar
10.2018 - 11.2021
Event Chef
Bahama Breeze
12.2017 - 09.2019
High School Diploma -
Seaford Senior High School
Similar Profiles
Rory NewcombRory Newcomb
Director of Human Resources at Big Fish Restaurant GroupDirector of Human Resources at Big Fish Restaurant Group
Breanna GarciaBreanna Garcia
Bartender and Server at 801 Fish (801 Restaurant Group)Bartender and Server at 801 Fish (801 Restaurant Group)
Keeley NewmanKeeley Newman
DESK MANAGER at Somerville Swim School (Big Fish Little Fish Pty Ltd)DESK MANAGER at Somerville Swim School (Big Fish Little Fish Pty Ltd)