ANJEANETTE KIBLER
Summary
Results-driven Agile Product Owner known for high productivity and efficient task completion. Possess specialized skills in backlog prioritization, sprint planning, and stakeholder engagement. Excel in communication, problem-solving, and team collaboration to deliver successful product outcomes. Proven track record in stakeholder engagement and problem resolution, leading initiatives that enhanced operational efficiency. Successfully facilitated training for over 100 users, demonstrating strong leadership and communication skills in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Management and Program Analyst/Full-time (40 Hrs.)
Federal Bureau of Investigation, FBI
1025 F Street NW, Washington, DC 20004
05.2022 - Current
- Collaborates closely with developers and scrum masters to develop business requirements and test scripts during multiple release phases
- Facilitates project meetings/online meetings to capture new system developments for various stakeholders; Assisted with organizing User Acceptance Testing in preparation of the Investigations Module release; facilitated numerous in-person and hand on trainings via MS Teams for over 100 users
- Assists with troubleshooting technical and functional support to end users through the Help Desk Inbox; provides on site support among Headquarters and other Field Offices; develops JIRA tickets accordingly and demonstrates research based on enhancements or bugs found in the system; collaborate with Product Owners, Scrum Masters and Pega Delivery Lead to invent fixes or workarounds
- Appointed approver for System Access Requests to create operator roles for end users within the system
- Implements unique methods and methodologies, which helped reduce and resolve issues
- Led group Interviews for incoming interns to determine strengths and weaknesses in work performance methods and team functions
Office Services Supervisor/Full-time (40 Hrs.)
Federal Bureau of Investigation, FBI
600 Arch Street, Philadelphia, PA 19106
01.2018 - 05.2022
- Supervised 14 Criminal Branch Operational Support Technicians (OST); assigned and distributed work to subordinates based on priority and requirements ensures work quality and accuracy of work and provides appropriate feedback; mentored employees in resolving complex work issues
- Prepared written performance plans for each employee including formal request for personnel actions, including quarterly check-ins, reassignments, and performance awards; conducted special surveys and compiles data; recommended additional tools or equipment needed; researched innovative techniques to streamline work operations
- Participated in the career board selection process; provided feedback to team about career development and training opportunities; periodically inspected the workspace and reports to superior any delinquencies noted and personally ensures corrective action is taken
- Arranged travel for regular on-site visits to resident agencies in Pennsylvania and New Jersey to meet with personnel; reviewed and approved team’s travel requests; approved employee time and attendance while ensuring adequate office coverage at all times; researched and analyzed various aspects of the Criminal Branch to determine its effectiveness and ensure program goals and objectives are met
- Assisted with Philadelphia’s Re-PHIT program for the office’s mug room-attended meetings and provided physical tour for relocation of the facility
- Organized and facilitated an OST training class entitled Stress Management: Coping with Stress in the Workplace; designed, implemented and delivered a cohesive OST Conference by setting up the entire program, budget, and marketing plan, as well as all logistics, including bi-weekly planning meetings and all logistics such as accommodations, venue, and associated activities
Sales Director/Part-time (10 Hrs. Remote)
United Credit Education Services
P.O Box 130 Farmington, MI, 48332
11.2019 - 06.2021
- Created videos, content and posts via social media to attract potential clients to improve credit score in additional to other financial aspects
- Contacted clients via phone calls, texts and emails to set set up consultations in addition to addressing all questions and concerns regarding the start-up and process.
- Assessed clients' profiles and selected the appropriate financial plan most fitting to improve their credit score, in addition to helping them set financial goals
- Collaborated with my team and provided training and guidance to increase productivity
- Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques
- Taught customers how to personalize experiences with products and obtain maximum benefit
- Conducted product demonstrations to explain details, highlight features and show use
- Processed new customer forms to set up accounts in system
Govt Information Specialist/ Full-time (40 Hrs.)
Federal Bureau of Investigation, FBI
170 Marcel Drive, Winchester, VA, 22602
09.2012 - 01.2018
- Responsible for handling requests and dissemination activities under Freedom of Information Act (FOIA); researched, analyzed and evaluated data to determine whether disclosure of information is permissible
- Established contacts with various internal and external government entities regarding subjects of interest, such as closed and pending investigations; collaborated with colleagues in processing litigation projects
- Briefed senior leaders in writing and orally as necessary
- Created Electronic Communication (EC) records for incoming Sentinel requests; maintained Excel/Microsoft Word case tracking database; assigned leads for FBI divisions
- Performed research using SharePoint and open source information to determine the significance and relevance of information developed; processed intensive cases and litigations under very tight deadlines
- Represented and spoke as Combined Federal Campaign (CFC) Keyworker: Informed and encouraged co-workers to participate in CFC events and make charitable donations; answered customer questions and secured all paperwork; facilitated charitable events for an expected 100-200 people; promoted all organizations through emails and flyers; organized and contributed ideas for unit’s Silent Auction basket for 250-400 people.
Collateral Duty Diversity & Inclusion Assistant Coordinator
Federal Bureau of Investigation, FBI
- Assisted and executed special emphasis programs within the Philadelphia Field Office
- Organized PH FBI's Black History Program, selected venue based on number of guests, event theme and budget; research and booked key note speaker, arranged parking and greeting team; scheduled photography and recording of presentation
- Created electronic marketing materials regarding resources and upcoming events
- Collaborated with Diversity and Inclusion Committee on bridging the learning gap of cultural competencies; engage staff in conversations around inclusion and the celebrations of diversity
- Implemented Dr. Martin Luther King Clothing and Book Drive; collected and coordinated donations with non- profit; efficiently planned the logistics of pick-up and drop-off of donations; designed digital communication and distributed an All employees emails with details and updates as needed
Education
Master of Business Administration -
Shenandoah University (AACSB International), F. Byrd’s School of Business
Winchester, VA08.2018
Bachelor of Science - Business
The Pennsylvania State University
Reading, PA08.2011
Skills
- Risk Assessment
- User Acceptance Testing
- Agile Frameworks
- Stakeholder Engagement
- Customer Feedback Analysis
- Problem Resolutions
Timeline
Management and Program Analyst/Full-time (40 Hrs.)
Federal Bureau of Investigation, FBI
05.2022 - Current
Sales Director/Part-time (10 Hrs. Remote)
United Credit Education Services
11.2019 - 06.2021
Office Services Supervisor/Full-time (40 Hrs.)
Federal Bureau of Investigation, FBI
01.2018 - 05.2022
Govt Information Specialist/ Full-time (40 Hrs.)
Federal Bureau of Investigation, FBI
09.2012 - 01.2018
Collateral Duty Diversity & Inclusion Assistant Coordinator
Federal Bureau of Investigation, FBI
Master of Business Administration -
Shenandoah University (AACSB International), F. Byrd’s School of Business
Bachelor of Science - Business
The Pennsylvania State University
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