Vernon Lamb Jr
Rowlett
Summary
IT Analyst with proven expertise in optimizing PC infrastructure and enhancing user support at Dynacraft and Paccar Inc. Skilled in Windows Server and Cisco networking, leading projects that drive technological solutions and improve team collaboration. Focused on delivering results within budget and timelines, ensuring efficient IT operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Analyst
Dynacraft, Paccar Inc
Mckinney
02.2017 - Current
- Provide support for the day-to-day operations of various PACCAR locations and is responsible for installing, maintaining, and supporting the PC infrastructure (hardware and software)
- Tier 2 customer support involving end-user applications and PC incident resolution to local and remote users in a large environment, via a centralized help desk and ticketing system
- Responsible for supporting a portfolio of applications, identifying and analyzing business needs, and defining project scope and objectives in an Agile Scrum environment
- Ensuring IT upgrade and refresh projects are completed on time and within budget.
- Provided technical support for all IT hardware and software, including Windows 7-11, Windows Server 2012 - 2025, SQL Server, PCs, Servers, LAN Equipment, Wireless Computers, Wireless Scanners, Intranet and Internet Services, SharePoint Site Collection, Various Business Applications
IT Specialist
Karlee Inc
Garland
06.2005 - 02.2017
- Supervise and guide a 2-member team in developing and implementing proprietary and customized software applications
- Perform extensive research and implement effective technological strategic solutions
- Maintain the company’s application database, Exchange mail server, ERP system, and phone systems
- Administrator for firewalls, spam filters, and wireless equipment
- Supervise and conduct installation, configuration, and troubleshooting of print servers, network printers, Cisco VPN, Ghost, VMWare/Parallels, Acronis Backup, and ActiveSync smartphone
- Use Active Directory in creating new users, groups, and managing distribution and security group policies and memberships
- Responsible for maintaining various network technologies, hardware, and software such as: Cisco Networking devices, set up and management of VLANs and ports via IP address
IT Helpdesk Support II, LAN Network
Karlee Inc
Garland
06.2004 - 06.2005
- Led the installation of new and upgraded hardware software configurations to the file servers
- Offered end-user support for all LAN-based applications while in charge of installing and configuring workstations
- Assist employees with their active directory user accounts, supporting and troubleshooting existing user accounts plus domain print services and Office 365 services
- Setup, configure, administer, support and troubleshoot Microsoft O365 email accounts
- Additionally, support and troubleshoot Exchange distribution lists, as well as individual and group mailboxes
- Provide hardware and software support, testing, and troubleshooting on issues related to LAN
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Answer user inquiries regarding computer software or hardware operations to resolve problems
IT Helpdesk Support I, LAN Network
Karlee Inc
Garland
06.2003 - 06.2004
- Assist employees with their active directory user accounts, supporting and troubleshooting existing user accounts plus domain print services and Office 365 services
- Setup, configure, administer, support and troubleshoot Microsoft O365 email accounts
- Additionally, support and troubleshoot Exchange distribution lists as well as individual and group mailboxes as directed
- Provide hardware and software support, testing, and troubleshooting on issues related to LAN
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software
- Answer user inquiries regarding computer software or hardware operations to resolve problems
Education
Bachelor of General Studies - Art & Sciences
Southern New Hampshire University
Hooksett, NH01.2019
Associate Degree - Computer Science
Education of America
Garland, TX01.1999
Skills
- Windows Server and Windows OS
- Exchange and Office 365
- VMware and Hyper-V virtualization
- Backup solutions management
- Mobile device management
- Cisco networking and VPN
- VoIP and VLAN configuration
- DNS and DHCP setup
- Network wiring and device setup
- Microsoft Visio expertise
- Antivirus solutions management
- ServiceNow ticketing system proficiency
- Intune MDM administration
Certification
- Cisco Certified Network Associate (CCNA), In Progress
- CompTIA A+, 2019
Timeline
IT Analyst
Dynacraft, Paccar Inc
02.2017 - Current
IT Specialist
Karlee Inc
06.2005 - 02.2017
IT Helpdesk Support II, LAN Network
Karlee Inc
06.2004 - 06.2005
IT Helpdesk Support I, LAN Network
Karlee Inc
06.2003 - 06.2004
Bachelor of General Studies - Art & Sciences
Southern New Hampshire University
Associate Degree - Computer Science
Education of America
Similar Profiles
Eriq ObryantEriq Obryant
Warehouse Associate/Forklift Operator at Dynacraft/PaccarWarehouse Associate/Forklift Operator at Dynacraft/Paccar
Candice LoveCandice Love
PLANT HUMAN RESOURCES MANAGER at Dynacraft, A PACCAR CompanyPLANT HUMAN RESOURCES MANAGER at Dynacraft, A PACCAR Company
Raymond PerezRaymond Perez
Quality Specialist at DynacraftQuality Specialist at Dynacraft
Henry CutrightHenry Cutright
Cart Range Bag Attendant at American GolfCart Range Bag Attendant at American Golf
Kyra Kala'a AndradeKyra Kala'a Andrade
Concierge Agent at Four Seasons Resort HualalaiConcierge Agent at Four Seasons Resort Hualalai