VERNON MENDINGHALL
Littleton,United States
Summary
Motivated professional with extensive experience in product sales and distribution. Possesses unmatched leadership and strategy skills to maximize company revenue. Expertise in management, marketing strategies and merchandising.
Overview
8
8
years of professional experience
Work History
Senior Product Manager
Dish
10.2022 - Current
- Directed vendor relations for Dish, enhancing efficiency and cost savings
- Applied agile, waterfall, and hybrid project management methodologies
- Managed financial impacts, optimizing project outcomes
- Facilitated C-suite strategy meetings, shaping future project directions
- Enhanced project reporting accuracy, increasing stakeholder trust
- Expedited project delivery, meeting all key performance indicators
- Pioneered use of AI tools for project forecasting, boosting accuracy by 15%
- Developed talent through targeted training, elevating team performance
- Introduced cost-effective tech solutions, saving 12% in operational costs.
Senior business operations analyst
Dish
10.2021 - 10.2022
- Solved complex operational issues, contributing to business growth
- Influenced positive change, achieving significant improvements in operational performance
- Streamlined business operations, enhancing efficiency by 20% through data analysis
- Led tool updates, boosting process efficiency and reducing response times
- Developed strategies to optimize operational policies, significantly improving workflow
- Enhanced team capabilities by implementing targeted workforce management solutions
- Refined data insight delivery, improving decision-making accuracy for strategic initiatives
- Optimized resource allocation, reducing costs by 15%.
Business operations analyst II-III
Dish
04.2019 - 10.2021
- Steered GET Help as a proficient skill manager
- Instituted and enhanced operational policies
- Leveraged SQL for data-driven policy management
- Optimized workforce management for efficient staffing
- Collaborated with departments to address service level issues
- Optimized business operations by enhancing policy frameworks using SQL data insights
- Led workforce management, improving scheduling efficiency and staff allocation
- Collaborated across departments to resolve service level and staffing challenges
- Revised operational strategies to proactively address future departmental needs
- Refined process management, focusing on precision and effectiveness in execution
- Streamlined data analysis processes, reducing report generation time by 30%
- Pioneered a predictive analytics model that enhanced decision-making accuracy
- Partnered with IT to integrate new software that improved data reliability and access
- Mentored junior analysts, enhancing team productivity and skill development.
Business intelligence Supervisor
Dish
12.2016 - 04.2019
- Managed and calibrated team of 20+ members weekly
- Conducted insightful interviews and provided constructive feedback
- Drove team towards achieving key performance indicators
- Handled escalated calls with professionalism and efficiency
- Implemented strategies that improved employee retention
- Led 20+ team members, boosting retention and enhancing call management effectiveness
- Analyzed weekly team performance, optimizing processes and improving operational efficiency
- Coached and mentored staff, fostering a supportive environment that encouraged growth and learning
- Pioneered new feedback strategies that significantly improved team dynamics and performance
- Managed intricate analyst interactions to refine call quality and team calibration
- Elevated call resolution efficiency by developing targeted training modules.
Education
Masters in Healthcare Administration -
CSU GLOBAL
01.2022
Bachelors in Healthcare Management -
CSU Global
01.2020
Skills
- Project management
- Organizational Skills
- Leadership and mentorship
- Conflict resolution
- Microsoft Suite
- Google Suite
- SQL
- Agile Methodologies
- Vendor Relations
- C-Suite Strategy
- Financial Analysis
- AI Tools
- Operational Analysis
- Hybrid Project Management
Additionalinformation - Professionalprofile
Managed teams, conducted in-depth analysis, project management, vendor partnership, possess comprehensive knowledge of Microsoft Suite, Google Suite, and SQL. I have lead products start to finish in a large organization with vendors such as: Amazon, ASAPP, and Concentrix. This included the entire automated phone system and chat system.
Timeline
Senior Product Manager
Dish
10.2022 - Current
Senior business operations analyst
Dish
10.2021 - 10.2022
Business operations analyst II-III
Dish
04.2019 - 10.2021
Business intelligence Supervisor
Dish
12.2016 - 04.2019
Masters in Healthcare Administration -
CSU GLOBAL
Bachelors in Healthcare Management -
CSU Global
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