Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vernon Moffitt

Brady,TX

Summary

Adept at fostering customer relationships and resolving complaints, I enhanced satisfaction rates significantly at Stripes Convenience Store through expert complaint handling and active listening. My proficiency in data entry streamlined internal processes, contributing to a team development culture that prioritized efficiency and positive customer interactions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer-service-officer

Stripes Convenience Store
11.2023 - Current
  • Documented customer interactions, ensuring all records were accurate and up-to-date.
  • Engaged with customers in a friendly manner, fostering a positive company image.
  • Processed returns and exchanges, following company policies to ensure smooth transactions.
  • Educated customers on product features, helping them make informed choices.
  • Handled transactions at cash register, maintaining accuracy and attention to detail.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Completed data entry to record call notes, suggestions and questions.
  • Streamlined communication between customers and internal departments for timely issue resolution.

Cashier

Dollar Tree
07.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cook

Stripes Convenience Store
11.2023 - 02.2025
  • Prepared diverse menu items by following standardized recipes and presentation guidelines.
  • Cooked meals to meet customer dietary preferences and special requests.
  • Monitored food safety standards to uphold health regulations.
  • Engaged with guests to gather feedback and improve menu offerings.
  • Managed kitchen inventory for optimal stock levels and reduced waste.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Key Holder Supervisor

Dollar General Market
07.2023 - 12.2023
  • Opened and closed store, following proper security measures.
  • Resolved customer complaints, maintaining professionalism and courtesy.
  • Managed cash register, handling transactions accurately and responsibly.
  • Coordinated team schedules, ensuring adequate coverage during busy times.
  • Conducted inventory checks, keeping products available and well-stocked.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.

Crew Member

Wendys Restaurant
12.2022 - 07.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Dishwasher

Pauls Deli
11.2022 - 12.2022
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.

Busser

Crazy Alans Swamp Shack
07.2022 - 10.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.

Seafood Processor

Peter Pan Seafoods
04.2022 - 07.2022
  • Operated industry-specific machines and equipment, maintaining safety procedures.
  • Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
  • Cleaned, scraped, trimmed and filleted various seafood products.
  • Ensured accurate inventory management through diligent tracking and documentation of incoming shipments, processed goods, and outgoing orders.
  • Discarded defective matters into waste.
  • Maximized shelf life of processed seafood products through proper packaging techniques and timely order fulfillment processes.
  • Participated in regular safety trainings to maintain an accident-free workplace, prioritizing employee wellness alongside productivity goals.
  • Facilitated communication between departments to ensure seamless coordination during peak production periods, avoiding delays or bottlenecks in workflow.
  • Enhanced production efficiency by streamlining seafood processing techniques and procedures.
  • Opened and removed raw materials.
  • Increased team morale by fostering a positive work environment that supported growth and professional development opportunities for staff members.
  • Collaborated with cross-functional teams to improve overall operations and productivity within the facility.
  • Reduced waste in the facility by implementing sustainable practices in handling and storage of seafood products.
  • Contributed to cost reduction efforts by identifying areas for process improvement, leading to more efficient resource allocation throughout the facility.
  • Segregated products according to color, size and grade.
  • Provided exceptional customer service by addressing inquiries promptly, accurately fulfilling orders, and maintaining open lines of communication with clients throughout the supply chain process.
  • Trained new employees on company procedures, equipment operation, safety protocols, ensuring their smooth integration into the team while minimizing downtime due to learning curves.
  • Monitored temperature and storage conditions to maintain optimal freshness levels throughout the entire seafood processing lifecycle.
  • Managed equipment maintenance schedules proactively to minimize unexpected downtime or disruptions in production workflows.
  • Assisted in the development of new product lines to meet changing market demands and increase profitability.
  • Promoted company values of sustainability and environmental responsibility by championing eco-friendly initiatives within the facility, such as recycling programs and waste reduction efforts.
  • Participated in industry conferences and trade shows to stay current on best practices, networking with key partners, and representing the company among peers.

Education

None - Culinary Arts

Guthrie Job Corps
Guthrie, OK

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Documentation and reporting
  • Upselling
  • Loyalty promotion
  • Customer relations
  • Complaint resolution
  • Computer proficiency
  • Active listening
  • Problem resolution
  • Follow-up skills
  • Conflict resolution
  • Building rapport
  • Team development

Certification

  • CPR/AED Certification
  • ServSafe Food Handler's Certification

Timeline

Customer-service-officer

Stripes Convenience Store
11.2023 - Current

Cook

Stripes Convenience Store
11.2023 - 02.2025

Cashier

Dollar Tree
07.2023 - 08.2023

Key Holder Supervisor

Dollar General Market
07.2023 - 12.2023

Crew Member

Wendys Restaurant
12.2022 - 07.2023

Dishwasher

Pauls Deli
11.2022 - 12.2022

Busser

Crazy Alans Swamp Shack
07.2022 - 10.2022

Seafood Processor

Peter Pan Seafoods
04.2022 - 07.2022

None - Culinary Arts

Guthrie Job Corps

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Vernon Moffitt