Vernon Motley
Dallas,TX
Summary
Experienced Project Manager with the ability to handle a high volume of projects in a fast-paced environment, with minimum supervision. All while providing the highest quality of Customer Experience. My skills include outstanding listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
Work History
Design Associate Project Manager
Oncor Electric Delivery
08.2022 - Current
- Performs all essential aspects and functions of the job as well as any other specific job requirements
- Prepare designs and estimates for projects under direct supervision to provide electric facilities to meet customer needs
- Designs must ensure reliable, economical, safe, and timely expansion of the Oncor electric distribution facilities
- Follow projects through the construction process to ensure timely completion and accurate posting of DIS data and financial records
- Communicate with customers and other work groups to ensure internal and external expectations are met
- Incorporate safety as an aspect in the design and operation of facilities to ensure personnel and public safety
- Effectively manage assigned projects while maintaining work product reliability and volume
- Actively participate in personal developmental planning and training to expand knowledge and opportunities.
MTC Analyst
Pinnacle Technical Group(Oncor Electric Delivery Inc)
06.2021 - Current
- Develop designs and prepare estimates to ensure quality construction of electric distribution system additions, expansions, and modifications in accordance with all Company policies and accepted standards to meet the needs of new and existing customers within budgetary guidelines
- Provide project management services for these projects from inception through completion
- Communicate with customers and other work groups to ensure internal and external expectations are met
Customer Experience Servicing Specialist Supervisor
GM Financial
07.2019 - 11.2020
- Write and distribute email, correspondence memos, letters, faxes, and forms
- Open and maintain external clients' accounts by recording account information
- Maintain financial accounts by processing customer adjustments
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Recommend potential products or services to management by collecting and analyzing customers' needs
- Assist representatives with escalated calls as well as teach de-escalating techniques.
Customer Experience Representative I
GM Financial
06.2018 - 07.2019
- Service inbound calls regarding leasing and retail accounts
- Process payments and payment arrangements
- Assist customers and dealers with account details
- Assist with refunds, titling, and recovery
- Assist with new hire training/nesting classes
- Assist with processing and fulfilling correspondence requests.
Consumer Sales Consultant
Pier 1 Imports
04.2016 - 06.2018
- Conduct presentations to demonstrate to potential clients the benefits of our products
- Establish and maintain healthy, long-term relationship with clients to generate repeat business and referrals
- Discover customers' needs and offer solutions to them through the company's services or products
- Research sales statistics and establish sales potential with new businesses in our target area
- Use promotional methods such as phone calls, emails and social media to reach potential clients and build a long-lasting business relationship with them
- Become an expert in our product offerings and serve as a go-to source for clients who want more information concerning our products
- Assemble product displays in a given market
- Determine new ways to make products appealing by observing the environment and current trends.
Administrative Assistant (Part-time)
KW Marketing
03.2016 - 05.2018
- Write and distribute email, correspondence memos, letters, faxes, and forms
- Providing real time scheduling support by booking appointments and preventing conflicts
- Handling office task such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
- Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations
- Anticipate the needs of others in order to ensure their seamless and positive experience.
Sales Manager
FedEx Express
08.2015 - 03.2016
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles
- Seek ways to better promote the store, the product line and service within the store
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times
- Manage all controllable costs with a view to maintaining profitability
- Ensure the store remains clean and presentable at all times
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
Retail Sales Manager
T-Mobile
12.2014 - 06.2015
- Organize all store operations and allocate responsibilities to personnel
- Supervise and guide staff towards maximum performance
- Analyze sales and revenue reports and make forecasts
- Plan and oversee in-store promotional events or displays
- Deal with complaints from customers to maintain store reputation.
Education
Bachelor of Science - Business Administration And Management
Tarleton State University
Stephenville, TX05.2025
Associate of Applied Science - Business Administration
Tarrant County College District
Fort Worth, TX05.2019
High School Diploma -
Bolton High School
01.2014
Skills
- Work Flow Planning
- Project Tracking
- Productivity Improvement
- Project Management
Timeline
Design Associate Project Manager
Oncor Electric Delivery
08.2022 - Current
MTC Analyst
Pinnacle Technical Group(Oncor Electric Delivery Inc)
06.2021 - Current
Customer Experience Servicing Specialist Supervisor
GM Financial
07.2019 - 11.2020
Customer Experience Representative I
GM Financial
06.2018 - 07.2019
Consumer Sales Consultant
Pier 1 Imports
04.2016 - 06.2018
Administrative Assistant (Part-time)
KW Marketing
03.2016 - 05.2018
Sales Manager
FedEx Express
08.2015 - 03.2016
Retail Sales Manager
T-Mobile
12.2014 - 06.2015
Bachelor of Science - Business Administration And Management
Tarleton State University
Associate of Applied Science - Business Administration
Tarrant County College District
High School Diploma -
Bolton High School
Similar Profiles
Tyler DavisTyler Davis
Meter Associate at Oncor Electric DeliveryMeter Associate at Oncor Electric Delivery
TAYLOR SMITHTAYLOR SMITH
Right of Way Agent Associate at Oncor Electric Delivery Co LlcRight of Way Agent Associate at Oncor Electric Delivery Co Llc
Austin RyanAustin Ryan
Field Service Representative at Oncor Electric DeliveryField Service Representative at Oncor Electric Delivery
Autumn CrewsAutumn Crews
Administrative Assistant I at Oncor Electric DeliveryAdministrative Assistant I at Oncor Electric Delivery
Toni YoungbloodToni Youngblood
Licensed Realtor at DFW Britestar Realty PLLCLicensed Realtor at DFW Britestar Realty PLLC