VERNON MOYER
PASADENA,MD
Overview
25
25
years of professional experience
Work History
Service and Parts Manager
Chesapeake Cycle
Annapolis, MD
05.2013 - Current
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Streamlined inventory management processes for improved organization and reduced waste.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
Utility Locator
UtiliQuest LLC
Laurel, MD
04.2010 - 04.2013
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Provided training to new employees on proper techniques for utility locating practices.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
Service Manager
Heyser Cycle
Laurel, MD
08.2006 - 05.2010
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Assistant Store Manager
Home Depot
Annapolis, MD
06.1999 - 08.2005
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
05.1989
Skills
- Task Delegation
- Technical knowledge
- Labor Management
- Operational Efficiency
- Parts Ordering
Timeline
Service and Parts Manager - Chesapeake Cycle
05.2013 - Current
Utility Locator - UtiliQuest LLC
04.2010 - 04.2013
Service Manager - Heyser Cycle
08.2006 - 05.2010
Assistant Store Manager - Home Depot
06.1999 - 08.2005
Old Mill Senior High - High School Diploma,