Tiesha Harrington
Jackson,MS
Summary
Proven in enhancing customer satisfaction and loyalty, adept at resolving complaints and building client relationships, demonstrated at Baptist Memorial Hospital. Skilled in data entry and customer support, my background ensures compliance with regulations and effective communication. Achieved significant improvements in customer service metrics, leveraging a goal-oriented mindset and exceptional problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Representative Admission
Baptist Memorial Hospital
11.2022 - 05.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Collected, arranged, and input information into database system.
Customer Service Representative
Tustcare Health
09.2021 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Access Representative
St. Dominic's Hospital
06.2008 - 11.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
High School Diploma -
Terry High School
Terry, MS05.1990
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Relationship Building
- Client Services
- Paperwork Processing
- Telephone reception
Timeline
Representative Admission
Baptist Memorial Hospital
11.2022 - 05.2024
Customer Service Representative
Tustcare Health
09.2021 - 05.2024
Patient Access Representative
St. Dominic's Hospital
06.2008 - 11.2022
High School Diploma -
Terry High School
Similar Profiles
Rakera CottonRakera Cotton
Patient Care Technician at Baptist Memorial HospitalPatient Care Technician at Baptist Memorial Hospital
Brittney RoweBrittney Rowe
Cardiovascular Technologist at Baptist Memorial Hospital MemphisCardiovascular Technologist at Baptist Memorial Hospital Memphis
Leslie McCameyLeslie McCamey
Manager of Respiratory/Neuro Operations at NEA Baptist Memorial HospitalManager of Respiratory/Neuro Operations at NEA Baptist Memorial Hospital
Makayla SmeenkMakayla Smeenk
Registered Nurse, Emergency Department at NEA Baptist Memorial HospitalRegistered Nurse, Emergency Department at NEA Baptist Memorial Hospital
Jarvis BrownJarvis Brown
Service Desk Manager at LeidosService Desk Manager at Leidos