Vernon Torres
Greenville,IN
Summary
Reliable Store Manager with 26 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
30
30
years of professional experience
Work History
Store Manager
Dillard's
Clarksville, IN
06/07/10 - Current
- Developed strategies to maximize sales and profitability.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Operations Manager
Lowes Home Improvment
Clarksville, TN
1/10/08 - 01/10/10
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Created detailed reports on the performance of individual departments within operations.
- Developed key performance indicators to measure effectiveness of operational processes.
Store Manager
Pacific Sunwear
Clarksville, TN
01.2005 - 01.2008
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
Assistant Manager
Kmart, Sears Holding
Clarksville, TN
08.1999 - 08.2005
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
Combat Engineer
US Army
Fort Campbell Ky, KY
06.1994 - 02.1999
- Assisted with construction of defensive positions, bridges, and roads.
- Performed demolitions on enemy fortifications and obstacles.
- Led a team of engineers in constructing barriers for force protection purposes.
Education
Some College (No Degree) -
Austin Peay State University
Clarksville, TNSkills
- Talent Recruitment
- Customer Service Management
- Retail Inventory Management
- Loss Prevention
- Project Management
- Budget Administration
- Employee Training
- Team Development
- POS Systems
- Store Merchandising
- Revenue Generation
- Payroll Management
- Leadership Development
- Sales Strategies
- Team Leadership
Timeline
Store Manager
Pacific Sunwear
01.2005 - 01.2008
Assistant Manager
Kmart, Sears Holding
08.1999 - 08.2005
Combat Engineer
US Army
06.1994 - 02.1999
Store Manager
Dillard's
06/07/10 - Current
Operations Manager
Lowes Home Improvment
1/10/08 - 01/10/10
Some College (No Degree) -
Austin Peay State University
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