Vernon Voker
Arnold,MD
Summary
- Dynamic leader with proven expertise in operations management and sales growth, honed at CVS and Wegmans. Excelled in enhancing customer satisfaction and team productivity through effective communication and problem-solving skills. Achieved notable sales increases by implementing strategic merchandising and staff training programs. Skilled in budgeting and finance, with a focus on maximizing efficiency and profitability.
- Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
9
9
years of professional experience
Work History
Assistant Manager/Lead Pharmacy Technician
CVS
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Sales Associate
Bath and Body Work
06.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant Front Store Manager
Wegmans
01.2016 - 06.2019
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Streamlined operations by implementing efficient processes, boosting overall efficiency of the store.
- Assisted in scheduling staff shifts to ensure adequate coverage during all business hours.
- Developed strong relationships with vendors, negotiating better terms and pricing.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Managed inventory effectively, ensuring optimal stock levels and reducing waste.
- Ensured compliance with company policies and local regulations, maintaining accurate records.
- Trained and mentored new employees, fostering a positive team atmosphere and increased productivity.
Education
Trade - Acting
Mckinnon Acting Studio
Landover, MD06-2021
High School Diploma -
Bowie High School
Bowie, MD06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Staff management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Sales growth
- Sales reporting
- Cost control
- Budgeting and finance
- Business administration
- Schedule oversight
- Business development
Timeline
Assistant Manager/Lead Pharmacy Technician
CVS
08.2021 - Current
Sales Associate
Bath and Body Work
06.2019 - 08.2021
Assistant Front Store Manager
Wegmans
01.2016 - 06.2019
Trade - Acting
Mckinnon Acting Studio
High School Diploma -
Bowie High School
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