VERNON WILLIS
Atlanta,Georgia
Summary
Results-driven business professional with a strong foundation in customer service, data analysis, operations management, and team leadership. Demonstrated success in improving operational efficiencies and driving business results through strategic planning and effective coaching. Adept at applying analytical skills to enhance stakeholder engagement through innovative solutions.
Overview
9
9
years of professional experience
Work History
Assistant Basketball Coach
CerroCoso Commutiy College
08.2023 - 07.2024
- Led practice sessions with players practicing drills, honing techniques and scrimmaging to put practiced skills into play.
- Developed strong relationships with athletes and their families, fostering a supportive environment both on and off the court.
- Maintained accurate records of player statistics, aiding in strategic decision-making during game planning sessions.
- Managed equipment inventory, securing necessary items for optimal practice sessions and game day preparations.
- Provided constructive feedback to players after games, identifying areas of improvement while also celebrating successes.
Safety and Security Liaison
CerroCoso Community College
08.2023 - 05.2024
- Serves as liaison between the public, employees, and the Safety and Security Manger. Supervises and facilitates Student workers activities to include; radio communication, parking permit enforcement, safety patrols and escorts. Manages the security department telephonic communications on campus and arranges access to facilities.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Security Officer Supervisor
Allied Universal
05.2020 - 08.2023
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
CUSTOMER SERVICE REPRESENTATIVE
Americasmart
07.2015 - 05.2020
- Provided excellent customer service, resolving concerns promptly and professionally.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Provided friendly customer service to guests and addressed concerns.
Education
BACHELOR OF SCIENCE - Business Management
McPherson College
McPherson, KansasASSOCIATE OF ARTS - Liberal Arts and Sciences
Cerro Coso Community College
Ridgecrest, CaliforniaSkills
- Interpersonal communication
- Attention to Detail
- Team Scheduling
- Leadership Abilities
- Influencing skills
- Customer service and support
- Security management
- Microsoft office
- Critical Thinking
- Negotiation
- Risk Management
Timeline
Assistant Basketball Coach
CerroCoso Commutiy College
08.2023 - 07.2024
Safety and Security Liaison
CerroCoso Community College
08.2023 - 05.2024
Security Officer Supervisor
Allied Universal
05.2020 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
Americasmart
07.2015 - 05.2020
BACHELOR OF SCIENCE - Business Management
McPherson College
ASSOCIATE OF ARTS - Liberal Arts and Sciences
Cerro Coso Community College
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