VERNON R. REED
Columbus,Ohio
Summary
Hardworking associate with strong work ethic and the ability to build lasting client relationships. Keen ability to motivate employees to perform to their maximum potential. Exceptional communication skills with the ability to provide informed answers to client inquiries. Self-motivated with outstanding attention to detail and willingness to learn complex processes. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
9
9
years of professional experience
Work History
Operations Manager
Amazon Distribution Center
West Jefferson
07.2023 - Current
- Conduct training for current and new hires within company
- Assist colleagues and in maintaining a safe working environment for all staff within facility
- Build strong relationship with team members and colleagues to create a productive work environment
- Collaborate with management team to develop strategies for achieving department goals
- Assist employees with developing personal growth within the company
- Collaborate with associates in assigning daily tasks and workloads
- Help maintain motivation and vision for associates to complete daily goals.
Account Coordinator/Pod Leader
CoverMyMeds
Columbus, Ohio
02.2020 - Current
- Communicate patient’s adverse reactions from medications to manufacturing companies
- Maintain line of communication with supervisors from RxC contact center regarding potential adverse events
- Stay current on company requirements issued out by drug manufacturers
- Assist with overseeing electronic prior authorization process for patient’s treatment
- Establish line of communication with prescribing physicians to provide serviceability in maintaining prior authorization
- Confirm status and eligibility of patient’s prior authorization with insurance plans
- Advocate for colleagues in the areas of efficiency and performance in order to increase overall production as a unit
- Help facilitate appeal process for denied authorizations on over 40 different specialty and neurology medications.
Absence Management Specialist
York Risk Management
Dublin, Ohio
09.2018 - 02.2020
- Manage disability claims for an extensive variety of private and public companies
- Maintain a line of communication between employees and their respective human resource departments
- Review and process documentation received from treating physicians
- Document hours reported from employee for time missed while on leave
- Send correspondence via fax, email, or U.S postage to clients, regarding claim status.
Member’s Matter Representative
United Healthcare
Westerville, Ohio
11.2017 - 09.2018
- Work as an account administrator for Medicaid and Medicare constituents
- Facilitate welcome calls for new recipients to the Medicaid program
- Verify benefits and determine eligibility for inquiring cliental
- Make outbound calls to in network providers to confirm appointment scheduling
- Assist clients with finding local providers and physicians in their area.
Team Coordinator (Mission Control)
PCCW Teleservices
Dublin, Ohio
07.2015 - 10.2017
- Aid consumers in the reporting system failures within Airbnb site
- Issue resolutions concerning technical issues within Airbnb site for external users
- Assist colleagues with reporting malfunctions involving internal computer programs
- Monthly call monitors of agents for quality assurance
- Inbound and Outbound calls from Hosts and Guests to provide solutions within their personal accounts
- Assist customers with conflict resolutions, while managing commitments to provide re-booking assistance
- Respond to daily emails and submit escalated requested to be completed by designated deadlines.
Education
Bachelors in Business Administration -
Franklin University
07.2015
Skills
- Account Coordinator
- Client relationships
- Communication skills
- Attention to detail
- Logistics Oversight
- Organizational Management
- Inventory Management
- Schedule oversight
Timeline
Operations Manager
Amazon Distribution Center
07.2023 - Current
Account Coordinator/Pod Leader
CoverMyMeds
02.2020 - Current
Absence Management Specialist
York Risk Management
09.2018 - 02.2020
Member’s Matter Representative
United Healthcare
11.2017 - 09.2018
Team Coordinator (Mission Control)
PCCW Teleservices
07.2015 - 10.2017
Bachelors in Business Administration -
Franklin University
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