Desired Job Title
Specialist Technical Consulting Eng Service DeliveField EngineerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Rogersville, TN, USKingsport, TNMorristown, TNJohnson City, TN
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Vernon Ross Davidson
Rogersville,TN
Work Preference
Summary
Detail-oriented specialist with strong capabilities in project management and operational efficiency. Known for optimizing resource allocation and enhancing service delivery through effective quality control and team collaboration. Managed team of AT&T technicians for MCDonald's nationwide upgrade WIFI rollout. Installing Cisco Meraki firewall and access point into each location. two year project with an ending total of 98.7 first time dispatch success rate.
Managed team of AT&T technicians for Starbucks nationwide upgrade WIFI rollout. Installing Cisco Meraki firewall and access point into each location. two year project with an ending total of 96.7 first time dispatch success rate.
Overview
5
5
Certification
27
27
years of professional experience
Work History
Specialist Technical Consulting Eng Service Delive
AT&T Broadband / Wireless /Fiber
Rogersville, TN
03.2018 - 07.2026
- Coordinated cross-functional teams to deliver projects on schedule while optimizing resource allocation.
- Directed resource management for personnel, equipment, materials, and subcontractors to achieve project objectives.
- Supervised installations, ensuring compliance with design specifications and quality benchmarks.
- Implemented quality control processes to uphold service standards during installations.
- Maintained project schedules by proactively monitoring progress and resolving issues.
- Monitored performance against milestones to ensure adherence to approved timelines.
- Managed logistics for equipment and materials in construction and installation projects.
- Conducted site assessments to identify challenges and recommend effective solutions.
Field Engineer
AT&T Communications
San Francisco, CA
08.1999 - 03.2018
- Installed and maintained telecommunications equipment for residential and business clients.
- Installed and configured network hardware, software, and cabling for customers.
- Conducted site surveys to assess installation requirements and project feasibility.
- Troubleshooted customer networking issues with remote access tools.
- Managed a team of field engineers responsible for installations at customer sites.
- Led cross-functional teams in complex field engineering projects.
- Collaborated with cross-functional teams to resolve technical issues efficiently.
- Coordinated with cross-functional teams to ensure successful project implementation, contributing to on-time delivery.
- Implemented quality control measures to ensure compliance with industry standards.
- Identified root cause and delivered recommendations to alleviate future issues and failures.
- Utilized knowledge and skills in root cause failure analysis.
- Performed maintenance activities on existing networks including patching, upgrading firmware, and replacing components.
- Identified improvement areas in processes related to field engineering operations, enhancing overall efficiency.
- Analyzed and resolved technical issues encountered in the field promptly.
- Provided technical support to customers during and after service installations.
- Provided expert technical support and guidance to clients and team members.
- Communicated and collaborated with staff members to standardize processes and ensure smooth workflow.
- Managed teams to optimize project execution, ensuring compliance with budget and time constraints.
- Managed inventory of tools, equipment, and supplies required for field operations.
- Built relationships with vendors to ensure timely delivery of necessary equipment or services.
- Managed the team in troubleshooting efforts that alleviated errors.
- Collaborated with project management teams to ensure timely completion of projects.
Education
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Project management
- Technical assistance
- Quality control
- Site assessments
- Resource allocation
- Network configuration
- System optimization
- System diagnostics
- Device integration
- Troubleshooting techniques
- Troubleshoot service issues
- Customer relationship management
- Team leadership
Certification
- Cisco CCNA
- CompTIA Network+
- Microsoft NT
- A+ Network
- Juniper
- Microsoft MS900
Timeline
Specialist Technical Consulting Eng Service Delive
AT&T Broadband / Wireless /Fiber
03.2018 - 07.2026
Field Engineer
AT&T Communications
08.1999 - 03.2018
Some College (No Degree) -
University of Phoenix