Vernon T. Barmore Jr
Garden City,NY
Summary
OBJECTIVE: To Obtain a position utilizing my past occupational and interpersonal skills. Seeking to provide both immediate and long-term benefits within a company that values dedication, and dependability and encourages professional growth.
SUMMARY OF QUALIFICATIONS: Service Center Professional with over 15 years of experience in managing efficiencies and staff. Strong organizer with the ability to bring ideas from conception and execute a project on time and on budget. Facilities and office management skills along with the ability to provide exceptional customer service. Adept at analyzing, developing and ensuring compliance with all policies and procedures related to delivery of services. Computer proficiency: MS-Office Suite, Aspect Real-Time Adherence, AVAYA
- Dependable, trustworthy, reliable, punctual, hardworking employee with multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Resourceful Office Manager with more than 20 + years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined, systematic professional that thrives in high-pressure and team-based atmospheres.
Overview
21
21
years of professional experience
Work History
Transportation Operator
Executive Limousine Service
West Babylon, NY
02.2018 - Current
Motorcoach Operator & Safety ComplianceCoordinator
W&T Travel Services
08.2016 - 07.2018
- Responsible for ensuring a safe, healthy work environment and performing inspections to assess the risks that may threaten workers safety and health while on the job.
- Operated the bus professionally and interacted with passengers to foster pleasant rides.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
Motorcoach Operator
Firstclass Tours
10.2015 - 01.2016
- Transported passengers on chartered trips and tour groups making sure passengers are comfortable, safe and on schedule.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Helped elderly and disabled passengers board and exit bus.
- Complied with local traffic regulations and safety requirements for bus operation.
Supervisor
General Dynamics Information Technology
09.2013 - 05.2014
- Supervised, facilitated and delivered training, developed and coached csr’s to assure productivity, quality, attendance and timeless work in the completion of assigned projects and departmental goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
Bus/Motorcoach Operator
Metropolitan Transit Authority
08.2009 - 07.2012
- Operated Metro buses to transport passengers safely over specified routes to local/distant points according to time schedules, charters and special services.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
Service Center Manager
American Council On Education
11.2007 - 04.2009
- Managed both the concierge and service center
- Lead development of service center operations by training, coaching, evaluating and rewarding service center personnel to ensure high levels of productivity, customer service and staff satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Office Services Manager
The Aspen Institute
04.2003 - 11.2007
- Supervised office services staff and receptionist; responsibilities included interviewing, hiring, planning, assigning, appraising performance and directing work; rewarding and disciplining employees, addressing complaints and resolving problems/issues
- Decreased office expenditures 15% by implementing need controls on stock/supplies and standardizing ordering supplies.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Hired and trained service department staff to drive performance.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Business Administration
Houston Community College
Houston, TX06-2011
Business Management
Saint Augustine’s College
06.1991
Some College (No Degree) - Business And Managerial Economics
Mohawk Valley Community College
Utica, NY09-1989
Skills
- Strong Safety History
- Map Proficiency
- Verbal and Written Communication
- Managing Operations and Efficiency
- Teamwork and Collaboration
- Staff Training
- Elderly and Disabled Assistance
- Situational Awareness
- Communication and Interpersonal Skills
- Safety Compliance
- Passenger Service and Safety
- Vehicle Safety and Maintenance
- Scheduled Management
- Emergency Response Coordination
- Commercial Drivers License CDL/B
- Documentation and Recordkeeping
- DOT Regulations
- Recruitment and Hiring
- Training and Development
Timeline
Transportation Operator
Executive Limousine Service
02.2018 - Current
Motorcoach Operator & Safety ComplianceCoordinator
W&T Travel Services
08.2016 - 07.2018
Motorcoach Operator
Firstclass Tours
10.2015 - 01.2016
Supervisor
General Dynamics Information Technology
09.2013 - 05.2014
Bus/Motorcoach Operator
Metropolitan Transit Authority
08.2009 - 07.2012
Service Center Manager
American Council On Education
11.2007 - 04.2009
Office Services Manager
The Aspen Institute
04.2003 - 11.2007
Some College (No Degree) - Business Administration
Houston Community College
Business Management
Saint Augustine’s College
Some College (No Degree) - Business And Managerial Economics
Mohawk Valley Community College
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