Vernor Kirk
Charlotte,NC
Summary
Senior Human Resources Specialist with 10 years of dedication to HR departments. Exceptional multitasking skills and attention to detail. Accomplished in conflict management and collaborating with various departments for productive and respectful workplace. Talented at streamlining hiring processes and closely monitoring employee and project progress.
Overview
19
19
years of professional experience
Work History
Senior Human Resources Specialist
Pop Healthcare
11.2022 - 10.2023
- Supported managers with onboarding of new hires, employee transfers and employee terminations
- Entered new hire employee information into Paycom system
- Assisted new hires with scheduling drug screenings and completing background checks
- Completed I-9 verification documentation for new hires prior to employee start date
- Responded in a timely manner to emails and phone calls regarding Human Resources policies and procedures.
- Improved overall employee satisfaction by designing and executing targeted employee engagement initiatives.
Human Resources Specialist
Sonic Automotive
01.2019 - 10.2022
- Counseled team members and management concerning policies and procedures and benefits
- Advised Family Dollar management and employees regarding Leave of Absence (LOA) issues and policies
- Documented all findings and communicate completion to hiring manager
- Assisted with creating offer letters, process background checks, I-9 and other new hire deliverables
- Supported recruiters in all aspects of the recruiting, hiring and the on-boarding process.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
Human Resources Specialist
Family Dollar Corporation
05.2014 - 01.2019
- Counseled team members and management concerning policies and procedures and benefits
- Advised Family Dollar management and employees regarding Leave of Absence (LOA) issues and policies
- Documented all findings and communicate completion to hiring manager
- Assisted with creating offer letters, process background checks, I-9 and other new hire deliverables
- Supported recruiters in all aspects of the recruiting, hiring and the on-boarding process.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
Mortgage Services Specialist II
Bank of America
03.2012 - 10.2013
- Responsible for clearing conditions and issuing changes to the terms on previously approved loans
- Responsible for but not limited to verifying conditions of approval which may include, reviewing customer income/assets and documentation
- Resolved routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens conveyances
- Processed subordinations; resolved appraisal disputes; depending on channel, may coordinate closing activities
- Maintained a high level of customer service by being proactive in communication with customers, may include banking center associates, realtors.
Client Accounts Specialist
Muzak
05.2011 - 02.2012
- Developed and established relationships with existing and potential clients via phone
- Used data processing system to research, update and process client payments and information
- Confirmed client appointments and prepared clients documents.
Small Business Customer Specialist
Bank of America
07.2004 - 07.2010
- Primary responsibilities included responding to customer inquiries, resolving issues, and recognizing cross-sell/up-sell opportunities in a contact center environment
- Assisted in training/coaching new and tenure associates to identify strength and development opportunities in current roles and in on the job training (OJT)
- Assigned acting lead or point of contact in the absence of manager for escalated issues
- Established and maintained relationships with existing and potential small business clients in order to improve customer retention and increase productivity.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NCSkills
- Taleo
- Oracle
- Kronos
- Outlook
- Paycom
- Recruitment
- Conflict Management
Timeline
Senior Human Resources Specialist
Pop Healthcare
11.2022 - 10.2023
Human Resources Specialist
Sonic Automotive
01.2019 - 10.2022
Human Resources Specialist
Family Dollar Corporation
05.2014 - 01.2019
Mortgage Services Specialist II
Bank of America
03.2012 - 10.2013
Client Accounts Specialist
Muzak
05.2011 - 02.2012
Small Business Customer Specialist
Bank of America
07.2004 - 07.2010
High School Diploma -
Central Piedmont Community College
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