Veron Robinson
Conroe,TX
Summary
Offering strong problem-solving abilities and willingness to learn and develop within maintenance environment. Brings foundational understanding of repair techniques and mechanical systems and can quickly acquire specific technical skills. Ready to use and develop troubleshooting and preventive maintenance skills in [Desired Position] role.
Overview
14
14
years of professional experience
Work History
Retail Sales Supervisor
O'Reilly Auto Parts
05.2024 - 09.2025
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
Customer Service Advocate
Ttec (TeleTech) - HealthCare Solutions
09.2023 - 02.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Maintenance Assistant
Hotel El Capitan
05.2011 - 07.2013
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Replaced worn or damaged parts to restore equipment functionality.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Performed regular maintenance and repairs on mechanical systems to support continuous operation.
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
- Circulated throughout facility weekly to identify light bulbs in need of replacement.
- Addressed emergency situations effectively under pressure while adhering to established safety procedures.
- Inspected systems and equipment to identify unscheduled maintenance and repair needs.
- Demonstrated adaptability by cross-training in various maintenance roles, optimizing team efficiency during peak workloads.
- Reduced downtime by performing preventative maintenance tasks, extending the life of machinery and equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Installed and maintained plumbing and HVAC systems.
Education
Associate of Science - Computer Science
Sul Ross State University
Alpine, TX05-2017
High School Diploma -
Van Horn High School
Van Horn, TX05-2013
Skills
- Order management
- Relationship building and management
- Goals and performance
- Customer relationship building
- Employee scheduling
- Staff training and development
- Employee training
- Cleaning and sanitizing
- Equipment maintenance and repair
- Grounds maintenance
- Building maintenance
- Preventive Maintenance
Timeline
Retail Sales Supervisor
O'Reilly Auto Parts
05.2024 - 09.2025
Customer Service Advocate
Ttec (TeleTech) - HealthCare Solutions
09.2023 - 02.2024
Maintenance Assistant
Hotel El Capitan
05.2011 - 07.2013
Associate of Science - Computer Science
Sul Ross State University
High School Diploma -
Van Horn High School