Verona Robertson
Columbus,OH
Summary
Dynamic Safety and Security Officer with proven expertise at Columbus City Schools in risk assessment and conflict resolution. Recognized for enhancing safety protocols and effectively deterring misconduct through vigilant surveillance and strong communication skills. Committed to fostering a secure environment while maintaining high standards of customer service and team leadership.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Bartender/Server
Soul To Go Cafe
Columbus, OH
10.2024 - Current
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Poured wine, beer and cocktails for patrons.
- Greeted frequent visitors by name and explained new promotions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted customers and provided excellent customer service.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Hairstylist Manager
Generations Beauty salon
Columbus, OH
05.1996 - Current
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained new hairstylists in proper techniques for cutting, coloring, styling and chemical treatments.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Analyzed trends in the beauty industry to develop innovative services catering to current consumer demands.
- Performed administrative duties such as creating employee schedules, ordering supplies and preparing reports.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Consulted with customers to understand needs and recommend professional services.
- Maintained accurate records of staff performance, client feedback and inventory.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Safety and Security Officer
Columbus City Schools
Reynoldsburg, Ohio
07.2014 - 08.2025
- Conducted security patrols to identify and mitigate potential safety risks.
- Monitored entrances and exits to prevent unauthorized access.
- Deterred criminal activity and misconduct through a visible security presence.
- Coordinated with local law enforcement on security matters.
- Issued warnings for rule violations and evicted offenders from premises.
PCA
Maryhaven Center of Hope
Columbus, Ohio
04.2019 - 07.2023
- Collected specimens from patients for laboratory testing purposes.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Administered medications orally or topically as directed by physician orders.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Accompanied clients to doctor's appointments and outings when necessary.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Assisted with patient admissions, discharges and transfers.
- Maintained accurate records of client care services provided on a daily basis.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Some College (No Degree) - Business And Managerial Economics
Ohio Christian University
Chillicothe, OHSkills
- Risk assessment
- Surveillance techniques
- Incident reporting
- Conflict resolution
- Customer service
- Effective communication
- Time management
- Emergency response
- Alarm response
- Alarm systems
- Multitasking
- Frisking procedures
- Bagging inspection
- Contraband identification
- Excellent communication
- Conflict de-escalation
- Crowd control
- Equipment monitoring
- First Aid/CPR
- First aid administration
- Evidence collection
- Law enforcement collaboration
- Self-discipline
- Problem-solving
- Team leadership
- Relationship building and management
- Physical stamina
- Detailed activity logs
- Surveillance systems
Certification
- CPI certified
- First Aide /CPR
- CDL class B/passengers/tanker
- Managing Cosmetologist
- CDCA
Accomplishments
Honored for 40+ years in the hair industry
Affiliations
- In my free time I enjoy roller skating and playing/training my dog.
Languages
English
Professional
References
References available upon request.
Timeline
Bartender/Server
Soul To Go Cafe
10.2024 - Current
PCA
Maryhaven Center of Hope
04.2019 - 07.2023
Safety and Security Officer
Columbus City Schools
07.2014 - 08.2025
Hairstylist Manager
Generations Beauty salon
05.1996 - Current
Some College (No Degree) - Business And Managerial Economics
Ohio Christian University
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