Verona Ward
Jamaica
Summary
Dynamic professional with a proven track record at Transdev, enhancing customer satisfaction through efficient appointment coordination and accurate cost estimation. Skilled in client relations and Microsoft Office, I significantly improved service processes and fostered trust among clientele. My strong organizational abilities and technical proficiency drive operational excellence and support business objectives.
Overview
17
17
years of professional experience
Work History
Service Writer
Transdev
06.2018 - 01.2025
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
ADMINISTRATOR
Eli Lilly And Company
01.2017 - 06.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Streamlined invoice processing, reducing average payment turnaround time.
- Collected, arranged, and input information into database system.
BUSINESS CENTER ADMINISTRATOR
Emcor Government Services
07.2008 - 09.2014
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Streamlined invoice processing, reducing average payment turnaround time.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
Education
No Degree - MANAGER
FACLITIES OF ENGINEER
Chicago, IL05-2016
High School Diploma -
CLARA BARTON V.H.S
Brooklyn, NY06-1972
Skills
- Event Scheduling
- Order Processing
- Client Relations
- Accurate Cost Estimation
- Customer Support Proficiency
- Invoice Review
- Automotive Sector Experience
- Strong organization
- Client Interaction
- Efficient Appointment Coordination
- Coordinating schedules
- Order Processing Management
- Appointment Management
- Invoice Management
- Data Organization
- Technical Proficiency
- Microsoft Office Proficiency
- Efficient Data Management
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Timeline
Service Writer
Transdev
06.2018 - 01.2025
ADMINISTRATOR
Eli Lilly And Company
01.2017 - 06.2018
BUSINESS CENTER ADMINISTRATOR
Emcor Government Services
07.2008 - 09.2014
No Degree - MANAGER
FACLITIES OF ENGINEER
High School Diploma -
CLARA BARTON V.H.S
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