VERONEEK GREAVES
Seagoville,TX
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work History
Content & Social Media Manager
Genpact
Richardson, TX
08.2019 - Current
- Experienced Office Management and Administration
- Professional experienced optimizing productivity, efficiency and service quality across various environments
- Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen
- Works effectively with cross-functional teams in ensuring operational and service excellence
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities
- Committed to maintaining professional relationships to increase profitability and drive business results
- Analytical
- Executive Recruiter committed to finding best-in-class employees and educating team members on compensation practices and contracts
- Adept at maintaining good relationships with hiring managers
- Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement
- Proficient in best practices, market trends and regulatory requirements of industry operations
- Talented leader with analytical approach to business planning and day-to-day problem-solving
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style
- Conducted interviews with subject matter experts to generate topics
- Provided writing support in fast-paced environment for variety of public-facing materials
- Managed content distribution to online channels and social media platforms
- Conducted regular content audits to identify gaps and redundancies of content.
Customer Service Specialist
Margate, FL
06.2011 - 07.2014
- Approved, reviewed and edited content flowing to website
- Administered compensation, benefits and performance management systems at direction of supervisor
- Filed paperwork, sorted and delivered mail and maintained office organization
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Screened applicant resumes and coordinated both phone and in-person interviews
- Answered and redirected incoming phone calls for office.
- Posted positions through approved recruitment channels.
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Organized new employee orientation schedules for new hires
- Recruited and screened qualified potential employees.
- Set up orientations and initial training for new employees
- Coordinated itineraries and scheduled appointments for human resources staff
- Responded to customer comments and questions via
- LiveChat during shifts
- Educated customers on company systems, form completion and access to services
- Resolved concerns with products or services to help with retention and drive sales
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Resolved customer complaints and addressed emergency requests and needs
- Escalated complicated customer account issues to supervisors and help desk workers
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
Property, Property Management
Ashworth College
Norcross
Bachelor of Arts -
Monroe College
09.1998 - 06.2004
CDA -
Ashworth College
09.2015 - 09.2015
High School Diploma -
Evander Childs High School
09.1993 - 05.1997
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JMG Realty, Inc - Human Resources Assistant
04.2015 - 01.2018
Skills
Content sourcingContent editingRecruitmentTeachingTeam PlayerCustomer ComplaintResolutionQuality ManagementCustomer AccountsManagementCall Volume AnalysisLiveChatCall center operationsAccount managementComplaint resolutionTroubleshooting TechnicalIssuesService recommendationsDocumentation andReportingTeam BuildingCustomer engagementCustomer servicesTraining CoordinationPerformance AppraisalsEmployee CoachingTeamwork andCollaborationPolicies and proceduresKey Performance Indicators
Tenant and eviction laws
Maintenance knowledge
Customer service-focused
MRI accounting software
Building operations
Residential Property Managers (NARPM) member
Administrative support
Leasing and sales
Property management
Lease oversight
Fair housing policies
Application verification
Database Management
Property Inspections
Telephone and email etiquette
Training and mentoring
Timeline
Content & Social Media Manager
Genpact
08.2019 - Current
CDA -
Ashworth College
09.2015 - 09.2015
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JMG Realty, Inc - Human Resources Assistant
04.2015 - 01.2018
Customer Service Specialist
06.2011 - 07.2014
Bachelor of Arts -
Monroe College
09.1998 - 06.2004
High School Diploma -
Evander Childs High School
09.1993 - 05.1997
Property, Property Management
Ashworth College
Norcross