Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Team Leader Manager
Genpact
08.2019 - 03.2024
Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assisted in organizing and overseeing assignments to drive operational excellence.
Skilled at working independently and collaboratively team environment.
Commercial Leasing Representative
Hedge Consultants Llc
02.2017 - 07.2019
Spearheaded efforts to reposition underperforming properties by implementing strategic marketing initiatives and engaging with local community organizations.
Communicated effectively with owners, residents, and on-site associates.
Provided superior customer service by promptly responding to client inquiries, conducting thorough property tours, and facilitating smooth leasing experience from start to finish.
Planned special events such as lotteries, dedications and project tours.
Boosted tenant satisfaction by addressing concerns and resolving conflicts promptly.
Responded to requests and scheduled appointments for property showings.
PROPERTY MANAGEMENT SERVICES
JMG REALTY INC.
01.2013 - 12.2016
Make sure residential properties adhere to health and safety codes and communicate with tenants to collect payments and address maintenance needs.
Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
Responded to requests and scheduled appointments for property showings.
Distributed and followed up on tenant renewal notices.
Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
Greeted clients, showed apartments, and prepared leases.
Assisted with day-to-day operations, working efficiently and productively with all team members.
LEASING AGENT
LANDMARK APARTMENTS
01.2010 - 12.2012
Responsible for scheduling appointments, showing apartments, screening tenants, and general office duties.
Ensured compliance with fair housing laws and company policies to promote inclusive and welcoming community for all residents.
Invited prospects to fill out application upon completion of property tour.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Recruited new residents through website advertising and marketing.
Participated in property inspections to prepare for move-ins and move-outs.
Greeted clients, showed apartments, and prepared leases.
Education
Property Management - Building And Property Maintenance
ASHWORTH COLLEGE
Norcross, GA
06.2013 - 05.2014
Business Administration - Business Administration And Management
MONROE COLLEGE
Bronx, NY
09.1998 - 06.2002
High School Diploma -
EVANDER CHILD HIGH
Bronx, NY
09.1993 - 05.1997
Skills
Team building
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References
AVAILABLE UPON REQUEST
Timeline
Team Leader Manager
Genpact
08.2019 - 03.2024
Commercial Leasing Representative
Hedge Consultants Llc
02.2017 - 07.2019
Property Management - Building And Property Maintenance
ASHWORTH COLLEGE
06.2013 - 05.2014
PROPERTY MANAGEMENT SERVICES
JMG REALTY INC.
01.2013 - 12.2016
LEASING AGENT
LANDMARK APARTMENTS
01.2010 - 12.2012
Business Administration - Business Administration And Management