Veronica Abrahamian
Nampa,ID
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional.
Overview
13
13
years of professional experience
Work History
Adminstrative Assistant
Foumberg, Juneja & Co.
05.2005 - 02.2016
- Answered multi-line phone system, routing calls, delivering messages to staff, greeting and checking clients in.
- Maintained, optimized and purged physical and electronic filing systems to keep records compliant.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled appointments
- Prepared emails, memos, letters and followed up for e-file forms.
- Copied original documents to be sent back to clients and assisted in assembling tax returns.
- Account receivables / Billing
- Coordinated mass mailings
Customer Service Representative
Davis Research
01.2003 - 05.2005
- Maintained a polite and professional telephone manner.
- Identified customer needs, efficiently, finding satisfactory resolutions for both customers and the company alike
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
North Hollywood High School
North Hollywood, CABusiness Management
Valley College
Van NuysSkills
- Customer Service
- Data Entry
- Office Administration
- Scheduling
- Documentation and Recordkeeping
- Scheduling and calendar management
- Dedicated Team Player
- Filing and data archiving
- Prioritization
- Multi-Line Phone Systems
Timeline
Adminstrative Assistant
Foumberg, Juneja & Co.
05.2005 - 02.2016
Customer Service Representative
Davis Research
01.2003 - 05.2005
High School Diploma -
North Hollywood High School
Business Management
Valley College
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