VERONICA ACOSTA
HOUSTON
Summary
Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Overview
23
23
years of professional experience
Work History
Senior Business Analyst
Houston Independent School District
04.2022 - 06.2024
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
Maintenance Planner
Houston Independent School District
03.2018 - 04.2022
- Reduced downtime for critical assets by developing and implementing comprehensive maintenance plans.
- Created detailed work orders specifying required tasks, materials, tools, and resources for efficient execution by technicians.
- Streamlined workflow processes for maintenance teams by monitoring performance metrics and adjusting task priorities accordingly.
- Established strong communication channels between departments, streamlining coordination efforts during scheduled shutdowns or emergencies.
- Created and maintained daily and weekly reports for upper management.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Reduced equipment failure rates with systematic approach to diagnosing and addressing wear and tear before critical failures.
Executive Administrative Assistant
Houston Independent School District
03.2016 - 03.2018
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Procard Allocation
- Payroll Processing
Buyer
Weatherford International LTD
01.2007 - 03.2009
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
General Clerk III
Houston Independent School District
08.2001 - 12.2006
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
- Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
- Facilitated smooth office operations by maintaining updated calendars for conference rooms bookings and events coordination.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Purchased and maintained office supplies.
Education
Associate's Degree - Applied Science
Houston Community College
Houston, TXHigh School Diploma - General High School Curriculum
Sam Houston High School
Houston, TXSkills
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
- SAP
- Project management
- Microsoft Office Suite
- Problem-solving
- Attention to detail
- SharePoint
- Multitasking and organization
- Data analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Business Analyst
Houston Independent School District
04.2022 - 06.2024
Maintenance Planner
Houston Independent School District
03.2018 - 04.2022
Executive Administrative Assistant
Houston Independent School District
03.2016 - 03.2018
Buyer
Weatherford International LTD
01.2007 - 03.2009
General Clerk III
Houston Independent School District
08.2001 - 12.2006
High School Diploma - General High School Curriculum
Sam Houston High School
Associate's Degree - Applied Science
Houston Community College
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