Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
LINKS
Timeline
Generic

Veronica Adams

MONTGOMERY

Summary

Dedicated Customer Service Professionals with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Retail Banker II

Woodforest National Bank
01.2025 - Current
  • Assisted customers with their banking needs, which helped improve overall satisfaction scores by 20% during my tenure. I took the time to listen to their concerns and provided tailored solutions that built trust and loyalty.
  • Processed loan applications efficiently and accurately, leading to a 15% increase in approvals within a two-month period. This not only boosted our loan portfolio but also enabled more customers to achieve their financial goals.
  • Collaborated with team members to streamline daily operations, which reduced transaction processing times by 30%. By identifying bottlenecks and implementing better practices, we created a smoother experience for customers.
  • Conducted regular training sessions for new staff on banking products and customer service best practices, helping to enhance team performance and ensure consistency in service delivery. This made it easier for everyone to provide knowledgeable assistance to our clients.

Customer Service Representative

Teleperformance Usa
11.2020 - 11.2024
  • Worked for various campaigns: Abbott Laboratories, United Healthcare, Scotts Miracle Gro and TurboTax Intuit.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, while finding satisfactory resolutions for both customers and the company.
  • Updated account information to maintain customer records.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.

Caregiver

11.2007 - 11.2020
  • Implemented personalized care plans, leading to improved health outcomes. Introduced creative activities to stimulate cognitive function and improve mood. Adapted care techniques to address evolving needs, promoting independence and dignity.

Transportation Specialist

Area Agency on Aging
06.2004 - 09.2007
  • Trained drivers in assisting clients with mobility challenges, improving safety and comfort.
  • Monitored performance metrics to ensure quality service delivery.

Customer Service Representative

Terminix Pest Control
06.2003 - 03.2004
  • Responsible for answering multi-line switchboard
  • Processed appointment request for customers
  • Processed orders and applications
  • Created customer profiles
  • Answered customer complaints and found resolutions to satisfy customers
  • Maintained time schedules for employees

Switchboard Operator

Jefferson Regional Medical Center
09.2001 - 02.2003
  • Answered multi-line incoming calls
  • Routed incoming calls to various departments in the hospital
  • Acted as a customer service representative when there were questions or complaints from callers
  • Mobilized emergency calls and operated the alarm system to notify staff and doctors
  • Maintained directory logs and data from Physicians and department heads.
  • Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Paraprofessional

Pine Bluff School District
08.1994 - 09.2000
  • Assist the Lead Teacher and Assistant Teacher in devising and implementing special strategies for reinforcing skills based on the special needs and abilities of each child
  • Work with individual children or small groups of children identified as having a moderate to severe disability reinforcing new skills initially introduced by the teacher
  • Assist the Lead Teacher in administrating and scoring appropriate screenings and assessments required by the program according to the designated timelines
  • Utilize research library, research, plan, and develop age-appropriate activities for lesson plans in conjunction with Lead Teacher, Assistant Teacher, and Education Coordinators
  • As a parent advocate, maintain open communication with parents by scheduling conferences and home visits and helping to resolve issues or concerns raised by parents and staff
  • Completed all necessary paperwork for classroom activities; maintain accurate and up-to-date progress notes for all primary care children, especially those identified with a disability

Education

Communications

University of Phoenix-Arizona
Phoenix, AZ
01.2020

Skills

  • Windows XP
  • Microsoft Office
  • Salesforce
  • Adobe
  • Outlook
  • Word Processing
  • Multi-line Phone
  • Live Chat Support
  • Order Processing
  • De-Escalation
  • Payment Processing
  • Staff Training
  • Administrative Support
  • Clerical Support
  • Customer Relations

Certification

Ministerial License

Awards

Awarded Circle of Excellence Award Teleperformance

LINKS

LinkedIn: linkedin.com.

Timeline

Retail Banker II

Woodforest National Bank
01.2025 - Current

Customer Service Representative

Teleperformance Usa
11.2020 - 11.2024

Caregiver

11.2007 - 11.2020

Transportation Specialist

Area Agency on Aging
06.2004 - 09.2007

Customer Service Representative

Terminix Pest Control
06.2003 - 03.2004

Switchboard Operator

Jefferson Regional Medical Center
09.2001 - 02.2003

Paraprofessional

Pine Bluff School District
08.1994 - 09.2000

Communications

University of Phoenix-Arizona

Similar Profiles

CREATE PROFILE