Veronica Adams
Montgomery,USA
Summary
Dynamic retail banker with a proven track record at Woodforest National Bank, enhancing customer satisfaction by 20%. Skilled in Salesforce and adept at resolving conflicts, I excel in delivering tailored solutions and processing loan applications efficiently, driving significant growth in approvals and fostering customer loyalty.
Overview
22
22
years of professional experience
Work History
Retail Banker II
Woodforest National Bank
01.2025 - Current
- Assisted customers with their banking needs, which helped improve overall satisfaction scores by 20% during my tenure. I took the time to listen to their concerns and provided tailored solutions that built trust and loyalty.
- Processed loan applications efficiently and accurately, leading to a 15% increase in approvals within a two-month period. This not only boosted our loan portfolio but also enabled more customers to achieve their financial goals.
Customer Service Representative
Teleperformance Usa
Montgomery, USA
11.2020 - 11.2024
- Worked for various campaigns: Abbott Laboratories, United Healthcare, Scotts Miracle Gro and TurboTax Intuit.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, while finding satisfactory resolutions for both customers and the company.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Remote (Montgomery, Tx)
Caregiver
11.2007 - 11.2020
- Implemented personalized care plans, leading to improved health outcomes.
- Introduced creative activities to stimulate cognitive function and improve mood.
- Adapted care techniques to address evolving needs, promoting independence and dignity.
Customer Service Representative
Terminix Pest Control
06.2003 - 03.2004
- Responsible for answering multi-line switchboard.
- Processed appointment request for customers.
- Processed orders and applications.
- Created customer profiles.
- Answered customer complaints and found resolutions to satisfy customers.
- Maintained time schedules for employees.
Education
COMMUNICATIONS -
University of Phoenix-Arizona
Phoenix, AZ01.2020
Skills
- Windows XP and Microsoft Office
- Salesforce and Adobe
- Verbal and written communication
- Customer support and relations
- Order and payment processing
- Staff training and administrative support
- Clerical assistance
Awards
Awarded Circle of Excellence Award Teleperformance
Links - Linked In
https://linkedin.com/in/veronica-adams-11b3a0340
Activities
Community Outreach
Timeline
Retail Banker II
Woodforest National Bank
01.2025 - Current
Customer Service Representative
Teleperformance Usa
11.2020 - 11.2024
Caregiver
11.2007 - 11.2020
Customer Service Representative
Terminix Pest Control
06.2003 - 03.2004
COMMUNICATIONS -
University of Phoenix-Arizona