Veronica Alarcon
N. Las Vegas,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
08.2023 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted in successfully resolving customer complaints
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Managing and ensuring accuracy of cash drawers
Administrative Assistant
MP Environmental Services
05.2023 - 07.2023
- Ensuring accuracy of company budget plan
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
US Bank National Association
09.2022 - 02.2023
- Verified customer identification and documentation for compliant transactions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Maintained and managed customer files and databases.
- Identifying suspicious activity on accounts while reducing company losses and making sure the customer is educated about fraud and identity theft
- Handling multi-phone line and high call volume frequency
Broker Assistant
ANTHEM Health Services
08.2022 - 09.2022
- Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
- Conferred with customers to assess market fluctuations and correct account problems.
- Developed strategies to improve processes and reduce costs.
- Verify active coverage for members
- Handling multi-phone line and high call volume frequency
Billing Specialist
Cox Communications
01.2022 - 08.2022
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Executed billing tasks and recorded information in company databases.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Handling multi-phone line and high frequency call volume
Customer Service, Head Cashier
Lowe's
01.2016 - 03.2022
- By greeting and assisting customers, and responding to customer inquiries and complaints
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Inventoried stock and reorder when inventory drops to a specified level
- Instructed staff on how to handle difficult and complicated sales
- Hired, trained, and evaluated personnel in the establishments, promoting or firing workers when appropriate
- Assigned employees to specific duties
- Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Planned and prepared work schedules. Kept records of employees' work schedules and time cards
- Reviewed inventory and sales records to prepare reports for management and budget departments.
Assistant Manager
Galaxy Theaters
09.2009 - 02.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Recruiting and hiring candidates
- Managed administrative logistics of events planning, event booking and event promotions.
Front Office Medical Assistant
Orthopedic Motion
07.2007 - 12.2008
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Submitted patient statements and medical billing to insurance companies.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Submitted insurance claims and updated patients' insurance information.
- Collected deductibles and copays to post money to patient accounts.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
Office Manager
Spring Mountain Ranch Pediatrics
06.2006 - 07.2007
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Education
High School Diploma -
College of Southern Nevada
N Las Vegas, NV05.2005
Certified Medical Administrative Assistant - Medical Assisting
Academy of Healing Arts
Las Vegas, NV05.2005
Skills
- Administration
- Insurance Claim Requirements
- Financial Documentation
- Billing Dispute Resolution
- Accounts Receivable Expertise
- Time Management
- Excel, Word, Teams, Etc
- Management
- Recruiting
- Remote
- Call Center
Timeline
Head Cashier
Lowes Home Improvment
08.2023 - Current
Administrative Assistant
MP Environmental Services
05.2023 - 07.2023
Customer Service Representative
US Bank National Association
09.2022 - 02.2023
Broker Assistant
ANTHEM Health Services
08.2022 - 09.2022
Billing Specialist
Cox Communications
01.2022 - 08.2022
Customer Service, Head Cashier
Lowe's
01.2016 - 03.2022
Assistant Manager
Galaxy Theaters
09.2009 - 02.2014
Front Office Medical Assistant
Orthopedic Motion
07.2007 - 12.2008
Office Manager
Spring Mountain Ranch Pediatrics
06.2006 - 07.2007
High School Diploma -
College of Southern Nevada
Certified Medical Administrative Assistant - Medical Assisting
Academy of Healing Arts
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