VERONICA ALFONSO
Cape Coral,FL
Summary
Organized, fast learning and hard working employee looking to join a company that offers a positive atmosphere to learn and implement new skills for the betterment of the organization.
Overview
13
13
years of professional experience
Work History
Client Support Representative
ShapeNet Software
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving client concerns.
- Streamlined support processes for increased efficiency and improved response times.
- Collaborated with cross-functional teams to ensure seamless communication and timely resolution of client issues.
- Reduced average call handle time by implementing effective problem-solving techniques.
- Served as an escalation point for complex or high-priority cases, ensuring prompt resolution and customer satisfaction.
Continuous Care Staffing Coordinator
Catholic Hospice
10.2020 - 02.2023
- Coordinated staffing for Continuous Care cases with fulltime/pool staff and or staff from one of our contracted agencies
- Generated reports and assisted with the monthly billing for the Department
- Responsible for informing and obtaining required items for the CC Department employees
Human Resources Coordinator
Catholic Hospice
06.2015 - 06.2016
- Put together new employee hire packages for monthly orientation
- Generate employee personal items report each month and emailed to team managers
- Assisted HR Recruiter in the new employee hiring process
- Filed personal items and maintained employee files up to date
- Answered and directed phone calls for the HR Department
- Generated and tracked several monthly reports
- Full knowledge of all HR policies.
Continuous Care Staffing Coordinator
Catholic Hospice
02.2011 - 05.2015
- Coordinated Staffing for Continuous Care cases with fulltime/Pool staff and/or staff from one of our Contracted agencies
- Generated reports and assisted with monthly billing for the Department
- Responsible for informing and obtaining required items for CC department employees.
Education
High School Diploma -
Miami Lakes Educational Center
05.2006
Skills
- Highly organized; able to multitask and accomplish multiple objectives
- Professional demeanor and attentive to detail
- Professional phone etiquette
- HIPAA and OSHA Compliance
- Fluent in English and Spanish
Timeline
Client Support Representative
ShapeNet Software
02.2023 - Current
Continuous Care Staffing Coordinator
Catholic Hospice
10.2020 - 02.2023
Human Resources Coordinator
Catholic Hospice
06.2015 - 06.2016
Continuous Care Staffing Coordinator
Catholic Hospice
02.2011 - 05.2015
High School Diploma -
Miami Lakes Educational Center
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