Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Allen

Cincinnati,OH

Summary

Dynamic and results-driven professional with a proven track record at McDonalds, adept in multitasking and maintaining high cleanliness standards. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional communication and problem-solving skills. Demonstrated ability to lead and collaborate with teams, significantly improving service delivery and operational efficiency.

Overview

17
17
years of professional experience

Work History

Personal Assistant/ House Cleaner

Richard MacDonald
08.2007 - 09.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server/Customer Service

Skyline Chili
11.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Manager

McDonalds
11.2012 - 08.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

House Cleaner

Don Rawlings
10.2010 - 02.2011
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.

Education

Associates - Health Care Administration

Brown Mackie College
Cincinnati, OH
11.2010

Skills

  • Memory retention
  • Cleanliness standards
  • Service prioritization
  • Quality Control
  • Guest Relations Management
  • Point of sale operation
  • Team Player
  • Reliable and Responsible
  • Adaptable and Flexible
  • Reliability
  • Multitasking Abilities
  • High Energy and Stamina
  • Problem-Solving
  • Excellent Communication

Timeline

Server/Customer Service

Skyline Chili
11.2017 - Current

Manager

McDonalds
11.2012 - 08.2017

House Cleaner

Don Rawlings
10.2010 - 02.2011

Personal Assistant/ House Cleaner

Richard MacDonald
08.2007 - 09.2011

Associates - Health Care Administration

Brown Mackie College

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Veronica Allen