VERONICA ALLEN

• Directs daily office activities related to scheduling, invoicing, and supply orders.
• Ensures accurate financial records by managing customer accounts and billing processes.
• Streamlines communication channels among crews, vendors, and clients for effective collaboration.
• Establishes improved recordkeeping and safety documentation protocols for regulatory compliance.
• Employes QuickBooks, Microsoft Office, and scheduling software to enhance productivity.

Supervised more than 10 assisted living units serving individuals with developmental disabilities.
Coordinated disbursement Petty Cash and Quality of Life Plans along with essential documentation.
Compiled data for daily and monthly medical and mental health assessments.
Engaged in daily communication with healthcare professionals and support teams to enhance client care.

Directed care and custody operations for individuals incarcerated in Maryland.
Engaged with psychiatrists, case managers, and law enforcement to support inmate rehabilitation.
Acted as field training officer, guiding new hires to achieve required DPSCS standards.
Member of post writing committee, responsible for accuracy in facility security protocols.

• Trained volunteers and coordinated community outreach.
• Educated groups on poverty and crime prevention.

• Preached and led spiritual services.
• Facilitated outreach operations and provision of food/medical services for displaced individuals.

• Facilitated trauma-informed care collaboration with CPS and law enforcement
• Coordinated investigative and support processes for abused children.