Veronica Allen-Hampton
Columbia,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Tire Trimmer
Michelin Tires
04.2023 - Current
- Trimmed unwanted materials off desirable [Products].
- Used hand tools to complete delicate work.
- Maintained safety practices and quality controls.
- Ran high-speed mold machines, grinders and cutters.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Inspected equipment, checking for proper functioning and safety.
Customer Service Associate
Cigna Healthcare
08.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Representative
Call 4 Health
07.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Maintained and managed customer files and databases.
Picking Associate
Amazon Fulfillment Center-CAE1
01.2022 - 05.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Inspected machinery and equipment to determine functionality and performance.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Education
GED -
Richland County-Adult & Community
2612 Covenant Rd, Columbia, SC 2920406.2021
Skills
- Process Primal Parts
- Customer Satisfaction
- Invoice Preparation and Processing
- Packing Expertise
Timeline
Tire Trimmer
Michelin Tires
04.2023 - Current
Customer Representative
Call 4 Health
07.2022 - 10.2022
Picking Associate
Amazon Fulfillment Center-CAE1
01.2022 - 05.2022
Customer Service Associate
Cigna Healthcare
08.2021 - 12.2022
GED -
Richland County-Adult & Community
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