Veronica Allison
District Heights,MD
Summary
Detail-oriented professional with 6+ years of experience and a proven knowledge of electronic surveillance, emergency preparedness, and safety training. Aiming to leverage my skills to successfully fill Administrative Assistant role at your company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Administrative Assistant position. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
Work History
Correctional Officer
Corrections Corporations of America / CCA
Washington, DC
10.2007 - 11.2013
- Conduct head counts to ensure that each prisoner is present
- Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
- Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
- Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
- Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs
- Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners
- Guard facility entrances to screen visitors
- Settle disputes between inmates
- Take prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, or airport.
- Booked new inmates into facility and processed inmates for release.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed behavior of residents individually and in groups.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Searched building and grounds, living quarters, and work areas for contraband.
- Established positive working relationships and maintained boundaries with resident offenders.
- Supervised inmates during meals, recreation and other activities.
- Enforced rules and regulations to maintain order among inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Responded to inquiries from inmates and other members of public.
- Documented inmate behavior and activities in logbooks.
- Interviewed inmates to obtain information and evidence.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Assisted in intake and release of inmates.
- Restrained juvenile inmates when disturbances required physical intervention.
- Prepared reports to document incidents and violations.
Customer Service Representative
The Home Depot
Oxen, MD
09.2004 - 10.2007
- Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities
- Compile information about new accounts, enter account information into computers, and file related forms or other documents
- Process loan applications
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Arrange and direct delivery and installation of products and equipment
- Negotiate details of contracts and payments, and prepare sales contracts and order forms.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Created and maintained detailed database to develop promotional sales.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and provided backup support for organizational leadership.
Human Resource Assistant
CARECO INCORPOiRATED
Silver Springs, MD
11.2002 - 06.2005
- Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
- Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations
- Gather personnel records from other departments or employees
- Compile and prepare reports and documents pertaining to personnel activities
- Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability
- Interview job applicants to obtain and verify information used to screen and evaluate them
- Inform job applicants of their acceptance or rejection of employment
- Prepare badges, passes, and identification cards, and perform other security-related duties
- Arrange for in-house and external training activities.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Answered and redirected incoming phone calls for office.
- Helped employees register for benefits programs using online portals.
- Participated in job fairs to recruit new talent.
- Assisted with creating employee handbooks and manuals.
- Created job descriptions on boards for vacant jobs.
- Conducted exit interviews with terminated employees.
- Checked references for potential candidates.
- Developed and maintained HR policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in recruitment and selection process for new hires.
- Set up orientations and initial training for new employees.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Compiled employee records from individual departments to maintain central files.
- Aided staff with employee performance review paperwork and documentation.
- Tracked various statistics and kept detailed records to support human resources department.
- Updated and maintained employee attendance records.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Screened applicant resumes and coordinated both phone and in-person interviews.
AIRPORT SECURITY SUPERVISOR
GLOBE / ARGENBRIGHT AIRPORT SECURITY
, Washington
09.1996 - 12.2002
- Monitor passenger flow through screening checkpoints to ensure order and efficiency
- Close entry areas following security breaches or reopen areas after receiving notification that the airport is secure
- Record information about any baggage that sets off alarms in monitoring equipment
- Contact police directly in cases of urgent security issues, using phones or two-way radios
- Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems
- Inform other screeners when baggage should not be opened because it might contain explosives
- Inform passengers of how to mail prohibited items to themselves, or confiscate these items
- Send checked baggage through automated screening machines, and set bags aside for searching or rescreening as indicated by equipment
- Perform pat-down or hand-held wand searches of passengers who have triggered machine alarms, who are unable to pass through metal detectors, or who have been randomly identified for such searches
- Ask passengers to remove shoes and divest themselves of metal objects prior to walking through metal detectors
- Notify supervisors or other appropriate personnel when security breaches occur
- View images of checked bags and cargo, using remote screening equipment, and alert baggage screeners or handlers to any possible problems
- Patrol work areas to detect any suspicious items.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Recorded incident reports with detailed accounts of occurrences.
- Collaborated with management to develop security policies and procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented strategies to prevent and respond to security incidents.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised team of Number security personnel during shift.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Evaluated security systems and procedures to identify areas for improvement.
- Established and maintained close working relationships with local law enforcement officers.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Kept team compliant with security protocols and appearance standards.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Responded swiftly to security incidents and effectively resolved security issues.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Financial Assistant
AMIDEAST INC
Washington, DC
09.1993 - 10.1996
- Evaluate data pertaining to costs to plan budgets
- Develop or analyze information to assess the current or future financial status of firms
- Oversee the flow of cash or financial instruments
- Review billing and collect financial documentation to ensure proper corresponding expenditures of funds for cost recovery billing and timely collection receipt of amounts due
- Investigated inconsistencies and discrepancies in financial documents and recommended solutions develop and maintain accounting system
- Handled sensitive financial matters assistant with general accounting functions by preparing cash receipts for daily deposits and handling accounts receivable and payable used DelTek accounting system to process invoices and prepared vouchers
- Ensuring each contained proper coding
- Responsible for maintaining the petty cash fund ensuring documentation received was correct and accurate before making disbursements of cash ,
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Prepare operational or risk reports for management analysis.
- Supported executives by conducting research, reporting and documentation.
- Supported with fiscal closings, budget allocation and daily business operations.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Reported financial data and updated financial records in ledgers and journals.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Managed office inventory and ordered new supplies when items were running low.
- Input financial data and produced reports using Software.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Generated reports for budgeting, forecasting and financial analysis to track results against target profit margins.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
- Entered financial data into company accounting system with stringent adherence to data security protocols
- Pitched in to assist with special projects and additional tasks.
- Prepared reports used in making key decisions.
- Collected data to create Number new account summary reports designed to track transactions, identify potential issues and create solutions.
- Reconciled statements and accounts and resolved variances.
- Documented fiscal budget and established procedures for tracking expenses.
- Revamped organization processes by auditing client checks and cash receipts.
- Processed daily financial transactions in support of finance team objectives.
Sales Associate
Hecht's Department Store
Hyattsville, MD
10.1990 - 04.1993
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
INDUSTRIAL CENTER - General Office Services
OIC
Washington, DC05.1994
High School Diploma -
OPPORTUNITY
Tennessee Ridge, TN10.2007
Office Clerk - General Office Services
Clerk Typist
Washington, DC05.1994
Skills
- Safety and Security
- Conflict Resolution Skills
- Self-motivated
- Self- starter
- Customer Service
- Inmate Escorting
- Correctional Facility Procedures
- Excellent Problem-Solving Skills
- Security Procedures
- Violence Prevention
- Very organized
- Strong verbal communication skills
- Detailed Oriented and proactive with excellent oral/written communication skills
- Time management, and multitasking skills
- Institutional Policies
- Observation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Correctional Officer
Corrections Corporations of America / CCA
10.2007 - 11.2013
Customer Service Representative
The Home Depot
09.2004 - 10.2007
Human Resource Assistant
CARECO INCORPOiRATED
11.2002 - 06.2005
AIRPORT SECURITY SUPERVISOR
GLOBE / ARGENBRIGHT AIRPORT SECURITY
09.1996 - 12.2002
Financial Assistant
AMIDEAST INC
09.1993 - 10.1996
Sales Associate
Hecht's Department Store
10.1990 - 04.1993
INDUSTRIAL CENTER - General Office Services
OIC
High School Diploma -
OPPORTUNITY
Office Clerk - General Office Services
Clerk Typist
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