Veronica Almaguer
Summary
Dynamic and results-driven manager with extensive experience coordinating operations to meet and exceed organizational objectives. Proven leader skilled in strategic planning, inventory management, and loss prevention, fostering a collaborative team environment that drives success. Expertise in utilizing innovative solutions and effective communication to enhance team performance and achieve company goals. Committed to continuous improvement and developing high-performing teams that contribute to overall business growth.
Overview
13
13
years of professional experience
Work History
Order Fulfillment Specialist II
Brightstar Lottery
02.2022 - Current
- Maintained detailed records of order activity, providing valuable insights into trends that informed future business decisions and strategies.
- Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
- Coordinated with sales representatives to address any special requests or modifications to orders, ensuring customer satisfaction at every stage of the process.
- Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
General Manager
7-Eleven
06.2021 - 02.2022
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Tracked monthly sales to generate reports for business development planning.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Manager's Assistant
Love's Travel Stops & Country Stores Inc.
10.2019 - 06.2021
- Facilitated month-end journal entries, account reconciliation and invoicing using microsoft.
- Supported manager in achieving revenue targets by conducting market research and identifying potential business opportunities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Administrative Assistant
Loves travel center and country stores
07.2012 - 10.2019
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
BBA - Business Administration
Southern New Hampshire University
Hooksett, NHCertificate - Pharmaceutical Sciences
Virginia College in Austin
High School Diploma -
Luling High School
Luling, TXSkills
- Proficient in resolving disputes
- Employee scheduling management
- Customer engagement
- Office administration support
- Troubleshooting expertise
- Partnership development skills
- Effective communication
- Proficient in Microsoft Office
- Collaborative team leadership
- Accounts payable processing
Professional References
Reference #1
Name: Michael Veytia
Title: Supervisor
Organization: Brightstar Lottery
Email Address: Michael.Veytia@brightstarlottery.com
Phone:(214) 418-9241
Reference #2
Name: David Sassenhagen
Title: Manager Restaurant Readiness
Organization: 7- Eleven
Email Address: David.Sassenhagen@7-11.com
Phone: (830) 865-8037
Timeline
Order Fulfillment Specialist II
Brightstar Lottery
02.2022 - Current
General Manager
7-Eleven
06.2021 - 02.2022
Manager's Assistant
Love's Travel Stops & Country Stores Inc.
10.2019 - 06.2021
Administrative Assistant
Loves travel center and country stores
07.2012 - 10.2019
BBA - Business Administration
Southern New Hampshire University
Certificate - Pharmaceutical Sciences
Virginia College in Austin
High School Diploma -
Luling High School
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