Veronica Almaguer
Summary
Dynamic and results-driven manager with extensive experience coordinating operations to meet and exceed organizational objectives. Proven leader skilled in strategic planning, inventory management, and loss prevention, fostering a collaborative team environment that drives success. Expertise in utilizing innovative solutions and effective communication to enhance team performance and achieve company goals. Committed to continuous improvement and developing high-performing teams that contribute to overall business growth.
Overview
13
13
years of professional experience
Work History
Order Fulfillment Specialist II
Brightstar Lottery
Austin, TX
02.2022 - Current
- Maintained detailed records of order activity, providing valuable insights into trends that informed future business decisions and strategies.
- Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
- Coordinated with sales representatives to address any special requests or modifications to orders, ensuring customer satisfaction at every stage of the process.
- Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
General Manager
7-Eleven
Fentress, TX
06.2021 - 02.2022
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Tracked monthly sales to generate reports for business development planning.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Manager's Assistant
Love's Travel Stops & Country Stores Inc.
Von Ormy, TX
10.2019 - 06.2021
- Facilitated month-end journal entries, account reconciliation and invoicing using microsoft.
- Supported manager in achieving revenue targets by conducting market research and identifying potential business opportunities.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Administrative Assistant
Loves travel center and country stores
Luling, TX
07.2012 - 10.2019
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
BBA - Business Administration
Southern New Hampshire University
Hooksett, NHCertificate - Pharmaceutical Sciences
Virginia College in Austin
High School Diploma -
Luling High School
Luling, TXSkills
- Proficient in resolving disputes
- Employee scheduling management
- Customer engagement
- Office administration support
- Troubleshooting expertise
- Partnership development skills
- Effective communication
- Proficient in Microsoft Office
- Collaborative team leadership
- Accounts payable processing
Professional References
Reference #1
Name: Michael Veytia
Title: Supervisor
Organization: Brightstar Lottery
Email Address: Michael.Veytia@brightstarlottery.com
Phone:(214) 418-9241
Reference #2
Name: David Sassenhagen
Title: Manager Restaurant Readiness
Organization: 7- Eleven
Email Address: David.Sassenhagen@7-11.com
Phone: (830) 865-8037
Timeline
Order Fulfillment Specialist II
Brightstar Lottery
02.2022 - Current
General Manager
7-Eleven
06.2021 - 02.2022
Manager's Assistant
Love's Travel Stops & Country Stores Inc.
10.2019 - 06.2021
Administrative Assistant
Loves travel center and country stores
07.2012 - 10.2019
BBA - Business Administration
Southern New Hampshire University
Certificate - Pharmaceutical Sciences
Virginia College in Austin
High School Diploma -
Luling High School