Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Veronica Alonso

Naples,FL

Summary

Hardworking and reliable SLP student with background in real estate rentals, medical assistant and phlebotomy. Strong technical proficiency with work history in real estate and costumer service. Superior communication and project management abilities that developed over my years of working in customer service and office setting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant/Phlebotomist

Korunda Pain Management Center
Naples, FL
10.2023 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected samples from patients for laboratory testing purposes.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Maintained a clean, safe, and organized work environment.

Realtor Assistant

Clausen Properties
Marco Island, FL
06.2020 - 07.2023
  • Assisted Realtors in preparing documents, such as purchase agreements and closing statements.
  • Maintained records of client interactions and transactions.
  • Answered incoming calls from clients, property owners, and other real estate professionals.
  • Provided administrative support to the Realtor team, including filing and data entry.
  • Monitored listings and updated them regularly on multiple websites and platforms.
  • Performed background checks on potential tenants before they are approved for rental applications.
  • Greeted visitors at office locations when needed and directed them appropriately.
  • Processed payments received from clients into appropriate bank accounts according to company policy.
  • Maintained current and accurate CRM database of prospective customers.

Cashier Specialist

Publix
Naples, FL
11.2017 - 03.2020
  • Performed opening and closing duties such as counting money in the register drawer.
  • Greeted customers and provided friendly customer service.
  • Suggested additional items or services based on customer needs while upselling products.
  • Accepted payments from customers in cash, check or credit and debit card form.
  • Processed returns, exchanges and refunds promptly and accurately.
  • Balanced cash drawers at the end of each shift to ensure accurate funds on hand.
  • Stocked shelves, organized merchandise displays and cleaned work areas as needed.
  • Answered questions regarding store policies, products and services offered.
  • Maintained a neat, clean and orderly checkout area to ensure customer satisfaction.
  • Conducted price checks for items requested by customers using the POS system.

Education

Associate of Arts - SLP

Florida SouthWestern State College
Fort Myers, FL
05-2023

High School Diploma -

Golden Gate High School
Naples, FL
05-2020

Bachelor of Arts - SLP

University of Central Florida
Orlando, FL

Skills

  • Payment Collection
  • Phlebotomy
  • Medical Terminology
  • HIPAA Compliance
  • Patient-focused care
  • Inventory Management
  • Data Entry
  • Office Administration
  • Appointment confirmation
  • Office Organization
  • File Management
  • Front Office Management
  • File Organization
  • Customer Service

Certification

  • Home Health Aide
  • Notary License
  • CPR

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Medical Assistant/Phlebotomist

Korunda Pain Management Center
10.2023 - Current

Realtor Assistant

Clausen Properties
06.2020 - 07.2023

Cashier Specialist

Publix
11.2017 - 03.2020

Associate of Arts - SLP

Florida SouthWestern State College

High School Diploma -

Golden Gate High School

Bachelor of Arts - SLP

University of Central Florida

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Veronica Alonso