Veronica Alvarez
Denver,CO
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Rocky Mountain Cancer Center
10.2023 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Used Athena, iKnowMed to maintain electronic patient files, successfully maintaining many patient files.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Collected time of service payments and issued receipts.
- Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Bilingual Customer Service Associate-Remote
Nationstar Mortgage
03.2021 - 10.2023
- Answer questions and advise customers regarding loans and transactions
- Present loan and repayment schedules to customers
- Accept payment on accounts
- Review customer accounts in order to determine whether payments are made on time and that other loan terms are being followed
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Solicit sales of new or additional services or products
- Review customer or clients account providing updates and information about billing
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
HUMAN RESOURCES MANAGER
DFW CONVEYOR INSTALLATION LLC
07.2018 - 03.2021
- Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
- Identify staff vacancies and recruit, interview and select applicants
- Represent organization at personnel-related hearings and investigations
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates
- Analyze training needs to design employee development, language training and health and safety programs
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
- Process paperwork for new employees and enter employee information into the payroll system
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records
- Keep track of leave time, such as vacation, personal, and sick leave, for employees
- Distribute and collect timecards each pay period
- Keep informed about changes in tax and deduction laws that apply to the payroll process
- Conduct verifications of employment
- Complete time sheets showing employees' arrival and departure times
- Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.
LICENSED INSURANCE REPRESENTATIVE
STATE FARM INSURANCE
02.2014 - 07.2018
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Calculate premiums and establish payment method
- Perform administrative tasks, such as maintaining records and handling policy renewals.
SHIFT MANAGER
WENDYS
03.2008 - 02.2014
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Supervise and participate in kitchen and dining area cleaning activities
- Estimate ingredients and supplies required to prepare a recipe
- Resolve customer complaints regarding food service
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Education
Medical Administrative Assistant -
EVEREST COLLEGE
THORNTON, CO11.2014
Skills
- SPANISH- SPEAKING, WRITING, READING
- Patient Registration
- Appointment Scheduling
- Healthcare Systems Knowledge
- Patient confidentiality
- Patient Education
- Multitasking and Organization
- Patient check-in
- Phone and Email Etiquette
- Medical Terminology
- Payment Processing
- EMR
- Registration management
- Documenting and Recording Information
- Registration and Scheduling
- Attention to Detail
- 50 WPM Typing Speed
- Document filing
- Administrative and Office Support
Certification
PUBLIC NOTARY
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Coordinator
Rocky Mountain Cancer Center
10.2023 - Current
Bilingual Customer Service Associate-Remote
Nationstar Mortgage
03.2021 - 10.2023
HUMAN RESOURCES MANAGER
DFW CONVEYOR INSTALLATION LLC
07.2018 - 03.2021
LICENSED INSURANCE REPRESENTATIVE
STATE FARM INSURANCE
02.2014 - 07.2018
SHIFT MANAGER
WENDYS
03.2008 - 02.2014
Medical Administrative Assistant -
EVEREST COLLEGE
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