Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Veronica Amaya

Glendale,CA

Summary

Ambitious student pursuing Communications degree eager to contribute developing knowledge in production roles. Excellent written and verbal communication skills, as well as public speaking or presenting. In interpersonal group work and confident, articulate, and professional speaking abilities. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Successful in maintain efficiency and calm in fast-paced environments. Adaptability, critical thinking, and effective communication played a pivotal role in providing exceptional service and ensuring a safe environment for all. Authorized to work in the US for any employer.

Overview

7
7
years of professional experience

Work History

Visitor Services Assistant

Memorial Park Conservancy
02.2023 - Current
  • Manage front desk operations, encompassing essential tasks such as promptly addressing phone inquiries, effectively responding to emails, and ensuring warm welcomes to all arriving guests
  • Committed to multiple projects such as annual Park Gala and outdoor community activities throughout year
  • Maintaining outdoor responsibilities on park presence during daylight hours
  • Actively patrolling grounds on foot and utilizing company vehicles for efficient coverage
  • Welcoming park visitors with friendly demeanor, addressed inquiries and provided assistance
  • Duties extended to overseeing reservation parties and strategically placing informative signs
  • I diligently educated park users on rules and regulations, ensuring safe and enjoyable environment
  • Seamless communication with front desk colleagues enabled efficient handling of day-to- day matters
  • Swiftly responded to emergency calls, contributing to overall security and well-being of all park attendees and staff.

Guest Services Associate

Guest Services, Live Nation
01.2022 - Current
  • Expertly escorted patrons through exclusive box seats (VIP), addressing their inquiries and fulfilling requests during performances
  • Responsibilities extended to further encompassed management of substantial cash deposits throughout events
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Executed thorough closing duties, which included systematic removal of equipment and comprehensive cleanup

Support Staff

Macy's
08.2016 - 02.2023
  • Over six years of Customer Service experience
  • Works with management on merchandising items
  • Works with team on setting floor
  • Work on offloading merchandise on truck days
  • Helped complete large and small visual projects through store in timely matter
  • Used POS system at register to check out customers
  • Knowledgeable in customer service and selling.
  • Maintained detailed knowledge of company products and services to provide comprehensive support.

Education

Bachelor of Arts - Communications

University of Houston-Downtown
Houston, TX
05.2024

Skills

  • Event coordination, Researching
  • Organized design based on events
  • Communications strategy
  • Team development
  • Strategy development
  • Multitasking
  • Email, Delivery, Public Relations

Accomplishments

  • Fluent in Spanish
  • Proficient in Microsoft 365 programs
  • Macy's Employee of the Year - Pearland, TX, 2018

Timeline

Visitor Services Assistant

Memorial Park Conservancy
02.2023 - Current

Guest Services Associate

Guest Services, Live Nation
01.2022 - Current

Support Staff

Macy's
08.2016 - 02.2023

Bachelor of Arts - Communications

University of Houston-Downtown

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Veronica Amaya