Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Timeline
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Veronica Ambers

Summary

Accomplished solutions-oriented leader with 20+ years of demonstrated success in managing high level projects designed to effectively align and innovate business unit objectives. Proven ability to collaborate with interfacing staff, vendors, and executive level management. Passionate about motivating, inspiring and engaging individuals to achieve team performance goals and productivity. Driven and decisive [Job Title] offering [Number]+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

Overview

20
20
years of professional experience

Work History

Centralized Recruitment Manager

AAA Texas
01.2019 - Current
  • Built, lead and developed an inclusive diverse team of supervisors remotely across ACE markets creating a uniform centralized process for the Roadside Assistance business unit department
  • Collaborate with market leaders in California, Texas, Missouri, Ohio and Pennsylvania to ensure a strong recruiting platform of candidate experience, quality vs quantity, diversity and inclusion, timeliness, retention, and accomplished high full cycle staffing goals
  • Coach and develop supervisors with techniques in identifying quality candidates, probing for clarity, and implementing policy and procedure
  • Troubleshoot and resolve onboarding issues within internal systems or independent new hire complications
  • Facilitate thriving training techniques, tools and material to educate new hire on Auto Club culture, policy and procedure
  • Forecasting staffing needs and closely monitor hiring trends, identify opportunities to create a fulfilling candidate experience, anticipate turnover and resolve escalated situations with fair resolutions for all parties
  • Collaborates with the HR team to improve, and implement corporate policies, procedures, systems, and reports
  • In partnership with, VP executives, leaders across markets, and business units building long lasting professional relationships with focus on exceeding company goal and maintaining company morale.

Employee Support Supervisor

AAA Texas
07.2012 - 01.2019
  • Integrate new hire employees through our onboarding process and provide additional transition support
  • Effectively manage a team of 20+ employee is a fast-paced environment
  • Directed resolution of service problems and complaints, to ensure members needs were resolved
  • Lead team members and new hires to foster our culture of Legendary Service to continue creating members for life
  • Achieved through creative diverse coaching, mentoring and developmental training
  • Work hand and hand with human resources by sourcing, screening, and participating in vendor job fairs to discover and deliver talented candidates to the call center.

Call Center Supervisor

AAA Texas
05.2007 - 07.2012
  • Managed a team of 20+ agents with emphasis to achieve high service quality KPI metrics
  • Achieved exceptional results by personally committing to consistent individualized coaching, development, and communication
  • Promote Auto Club culture, values, policy and procedure
  • Train and encourage agents to make independent decision when problem solving within company guidelines
  • Prepare and conduct performance appraisals
  • As well as commended employee progress and/or took appropriate corrective actions designed to improve performance while ensuring compliance
  • Support executives, leadership team and colleagues as needed.

Recruiter

AAA Texas
01.2004 - 05.2007
  • Responsible for recruiting efforts within the call center
  • Source, screen and interview candidates
  • Complete full candidate experience from start to end including onboarding As well as, background checks and drug test screenings
  • Attended recruiting resources such as conventions, job, fairs, college and seminars to find and attract talent
  • Worked in partnership with executives, hiring managers, and compensation.

Education

B.S. Psychology -

University of Houston - Downtown
Houston, TX

Skills

  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Knowledge of Club System: Workday, Kronos, Microsoft Teams, IRAS, MRM Portal, CC Pulse, Softphone, Avaya and Verint
  • Talent Acquisition Strategies
  • Excellent organization, multitasking and time management talent
  • Thrives in relationship building and strengthening business partnerships
  • Recruitment Planning
  • Interviewing Abilities
  • Recruitment Strategies

Accomplishments

  • President’s Award Nominee
  • Cheshire Award Nominee
  • Supervisor of the Year
  • United Way Ambassador
  • Successfully centralized Auto Club Roadside Assistant Department across 5 diverse markets

Affiliations

  • United Ambassador
  • Staff Event &Morale Committee
  • Texas Car Show Chairperson

Timeline

Centralized Recruitment Manager

AAA Texas
01.2019 - Current

Employee Support Supervisor

AAA Texas
07.2012 - 01.2019

Call Center Supervisor

AAA Texas
05.2007 - 07.2012

Recruiter

AAA Texas
01.2004 - 05.2007

B.S. Psychology -

University of Houston - Downtown
Veronica Ambers