Veronica Amos
HARPER WOODS,MI
Summary
Professional Customer Service Representative with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cintas Corporation
09.2020 - 12.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer interactions in CRM system for accurate record-keeping.
- Collaborated with team members to improve service delivery processes.
- Processed credit card payment transactions.
- Conducted follow up call to assure customers concerns were addressed and issues resolved.
Education
High School Diploma -
Kettering High School
Detroit, MISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Escalation management
- Account updating
- Follow-up skills
- [Software] CRM system proficiency
- Payment processing
- Relationship building
- Complaint resolution
- Prioritization
Timeline
Customer Service Representative
Cintas Corporation
09.2020 - 12.2025
High School Diploma -
Kettering High School