Veronica Arambula
Lancaster,CA
Summary
Experienced contract specialist with strengths in contract review, labor law compliance, and collective bargaining. Trusted for member advocacy, conflict resolution, and clear communication that supports negotiations and protects worker interests.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Contract Specialist
Kaiser Permanente
Lancaster, California
01.2025 - Current
- Reviewed and evaluated contract documents for compliance with laws and regulations, ensuring protections for union members.
- Supported SEIU-UHW bargaining team during contract negotiations.
- Traveled to San Diego to educate non-union employees on the value of union membership.
- Traveled to Washington, DC, to lobby lawmakers on behalf of dialysis workers and highlight the importance of dialysis clinics and staff who provide patient care.
- Phone banked for Prop 40
- Text banking for Prop 40
- Engaged members through the Reach application.
- Educated members on Prop 40.
- Attended rallies in support of labor initiatives.
- Attended No King rally to advocate for workers' rights.
- Used union time to speak with union members about mail-order pharmacy issues.
- Attended Leadership Assembly twice.
- Mobilized union members to increase participation in labor initiatives.
- Served on ethics committee and attendance committee, represented union members, and mentored new stewards.
- Served as a representative for union members in various matters.
- Provided mentorship to new stewards to enhance their skills..
Dispensing Optician
Kaiser Permanente
Lancaster, California
10.2009 - Current
- Assisted patients in selecting appropriate frames and lenses.
- Dispensed eyewear based on prescriptions and patient needs.
- Collaborated with optometrists to ensure prescription accuracy.
- Conducted adjustments and repairs on eyeglasses and frames.
- Educated patients on proper eyewear care and usage.
- Educated patients on proper care and use of contact lenses and eyeglasses.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Maintained accurate patient records and insurance information.
- Verified insurance coverage for payment of services rendered.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Provided excellent customer service to enhance patient satisfaction.
- Provided excellent customer service by responding promptly to inquiries or requests.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Managed client frame selection processes and walked through lens options.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Inspected finished products for accuracy prior to dispensing them to customers.
- Adjusted, repaired and maintained eyeglass frames and lenses according to customer specifications.
- Used hands, heat and tools to bend and shape frames to fit customer’s face.
- Operated automated equipment such as lensometers and edging machines.
- Maintained cleanliness of work area including counters, shelves, displays.
- Promoted safety standards in eye care services to protect customers. when providing eye care services or fitting eyewear products.
- Ensured compliance with applicable state laws regarding the sale and dispensing of optical products.
- Participated in continuing education programs related to opticianry practices.
- Compiled patient data into a computerized database system for tracking purposes.
- Prepared orders for shipment by packing items securely in appropriate containers.
Education
Optical Dispensing -
American Career College
CASkills
- Contract review
- Contract negotiation
- Labor law compliance
- Collective bargaining
- Negotiation support
- Union member representation
- Fact-finding and investigations
- Document control
- Status reporting
- Attention to detail
- Conflict resolution
- Effective communication
- Team collaboration
- Professional relationship building
- Policy interpretation
Languages
English
Professional
Spanish
Professional
Timeline
Contract Specialist
Kaiser Permanente
01.2025 - Current
Dispensing Optician
Kaiser Permanente
10.2009 - Current
Optical Dispensing -
American Career College