Veronica A. Ramirez
Somerset,TX
Summary
To obtain gainful employment within the company so that I may utilize my great teamwork, customer service and office skills to its fullest. Personable and organized individual with knack for creating welcoming and efficient environment. Understanding of office management and customer service principles, coupled with proficiency in scheduling and communication. Committed to enhancing team performance and ensuring seamless front office operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Office Lead
MISSION PHYSCIAL THERAPY
03.2016 - Current
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
- Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.
- Collect patient and client documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Human Resources Assistant
Americare Home Care
06.2013 - 04.2015
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Managed confidential employee records, safeguarding personal and professional information.
Medical Assistant
Dr. Evangeline A. Gimbel, MD
05.2010 - 06.2010
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
No Degree - GENERAL
SAN BERNANDINIO VALLEY COLLEGE
San Bernardino, CAMedical Assisting Diploma -
Everest College
04.2008
GED -
Fox Tech High School
SAN ANTONIO, TX06.1990
Skills
- Insurance Verification
- Charting
- Filing
- Data Entry
- Bookkeeping
- Customer Service
- Faxing
- Telephone Techniques
- Bank Deposits
- English
- Spanish
Certification
OSHA/HIPAA CERTIFICATION
Administrationskills
- Insurance Verification
- Charting
- Filing
- Ten-Key
- Transcriptions
- Medisoft
- Powerpoint
- Data Entry
- ICD9/CPT Coding
- Bookkeeping
- Customer Service
- Faxing
- Telephone Techniques
- Bank Deposits
- WORD 2013
Timeline
Front Office Lead
MISSION PHYSCIAL THERAPY
03.2016 - Current
Human Resources Assistant
Americare Home Care
06.2013 - 04.2015
Medical Assistant
Dr. Evangeline A. Gimbel, MD
05.2010 - 06.2010
No Degree - GENERAL
SAN BERNANDINIO VALLEY COLLEGE
Medical Assisting Diploma -
Everest College
GED -
Fox Tech High School
OSHA/HIPAA CERTIFICATION
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