Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Aranda

Monrovia,CA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Business Office Lead/ DMV Admin Clerk

Carmax
03.2018 - Current
  • Verified and prepared paper work needed to register vehicles in timely manner.
  • Stayed up-to-date on CA laws and licensing requirements to complete accurate and efficient reviews.
  • Informed customers by mail or telephone of additional steps needed to obtain Registration.
  • Walked transactions to DMV to complete registration for customers.
  • Followed up on aging or outstanding titles and worked directly with dealers, lienholders, or the DMV.
  • Updated reports, and generated reports for company database.
  • Developed and maintained effective relationships with banking institutions to support financial operations.

Customer Service Representative

Ashley Furniture
01.2015 - 03.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Used in-store system to locate inventory and place special orders for customers.

Cake Decorator

Fred Meyer
02.2013 - 11.2014
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Packaged and priced each product according to company pricing procedures.
  • Processed customer orders and payment transactions.
  • Cleaned and maintained kitchen equipment and oven.

Education

Victorvalley College
Victorville

Skills

  • Office Management
  • Training and Coaching
  • Customer service
  • Attention to detail
  • Organization
  • Communication abilities

Timeline

Business Office Lead/ DMV Admin Clerk

Carmax
03.2018 - Current

Customer Service Representative

Ashley Furniture
01.2015 - 03.2018

Cake Decorator

Fred Meyer
02.2013 - 11.2014

Victorvalley College

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Veronica Aranda