Veronica Arce
Brooklyn
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
21
21
years of professional experience
Work History
Administrative Assistant/ Teacher Assistant
Phyl’s Academy
01.2022 - 06.2025
- Answering calls, taking messages and handing correspondence.
- Perform routine clerical tasks such as mailing, copying, faxing, filing, and scanning.
- Update and maintain parents and student school records.
- Assisted lead teachers in classroom management and curriculum implementation.
- Supported a classroom of 16 students, ensuring individualized attention.
- Collaborated with teachers to develop lesson plans and teaching materials.
- Assisted in the creation of a new reading program, which boosted student literacy.
- Managed classroom materials and resources, ensuring timely availability.
- Helped in organizing school events, leading to increased community involvement
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Administrative Assistant
The Rogosin Institute.
01.2008 - 01.2020
- Company Overview: Presbyterian Hospital, Weill Cornell Medicine
- Assist Doctors in drafting and editing memos and reports.
- Perform routine clerical tasks such as mailing, copying, faxing, filing, and scanning.
- Screen over 50 phone calls daily, taking messages and routine calls when necessary.
- Assisted with Prior Authorization for procedures and medications.
- Greeted all patients and visitors, ensuring that they received an outstanding first impression of the company.
- Update and maintain patients’ health records.
- Schedule and coordinate appointments.
- Presbyterian Hospital, Weill Cornell Medicine
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Secretary
Harlem Hospital
01.2006 - 01.2008
- Answering calls, taking messages and handing correspondence.
- Maintaining and arranging appointments.
- Typing, preparing and collating reports, filing.
- Managing databases and prioritizing workloads.
- Scheduling appointments.
- Scheduling transportation for patients.
- Screen over 10 lines and distribute to
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customers Service
Health First
01.2004 - 01.2006
- Responds to customers’ needs in a timely and professional manner.
- Answering telephone properly, courteously, and tactfully and redirecting calls and returning messages to the appropriate party.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Switch health plan insurance and physician.
- Assist in prior authorization.
Education
High School Diploma -
Redirection High School
Associate of Arts - Health Administration
Hunter College
New York, NY01-2010
Skills
- Microsoft Word
- Excel
- Letter preparation
- Reception oversight
- Bookkeeping
- Meeting planning
- Scheduling
- Research
- Computer skills
- Supervising staff
- Dedicated team player
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Administrative Assistant/ Teacher Assistant
Phyl’s Academy
01.2022 - 06.2025
Administrative Assistant
The Rogosin Institute.
01.2008 - 01.2020
Secretary
Harlem Hospital
01.2006 - 01.2008
Customers Service
Health First
01.2004 - 01.2006
High School Diploma -
Redirection High School
Associate of Arts - Health Administration
Hunter College
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