VERONICA ARENAS
Santa Cruz
Summary
I am an organized and efficient individual looking to expand my career and obtain a Master's Social Work position with a distinguished organization that allows for opportunities for personal growth while continuing to aid individuals and their families create and meeting their goals.
Overview
13
13
years of professional experience
Work History
Case Manager
Peak Behavioral Health
04.2024 - Current
- Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
- Advocated on behalf of clients to ensure they received the necessary accommodations at school settings to facilitate success despite challenges faced due to mental health issues.
- Maintained accurate case records, ensuring confidentiality and compliance with relevant regulations.
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
- Implemented evidence-based practices to improve overall effectiveness of mental health services provided to clients.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Encouraged patients to discuss experiences in group and individual settings.
Intern
Peak Behavioral Health
01.2024 - 05.2025
- Conducted ongoing evaluations of client progress, adjusting treatment plans as needed to optimize results.
- Empowered clients to set achievable goals for personal growth and supported them throughout their journeys toward success.
- Facilitated group therapy sessions, promoting healthy communication and coping skills among participants.
- Maintained detailed documentation, ensuring accurate records of client interactions and treatment plans.
- Advocated for clients' needs within various systems, ensuring access to appropriate resources and services.
- Utilized cognitive-behavioral therapy techniques to help clients identify negative thought patterns and develop healthier coping mechanisms.
- Improved client outcomes through the implementation of evidence-based interventions and therapeutic techniques.
- Collaborated with multidisciplinary teams to provide clients holistic care and support services.
- Conducted thorough biopsychosocial assessments, identifying underlying issues contributing to client challenges.
- Performed short-term therapy, provided education, and responded to crises.
- Updated weekly treatment plans with the latest intervention strategies and progress notes.
- Maintained detailed records of patient progress, documentation of services, and case notes.
Family Service Assistant I
Family Service Assistant I
11.2020 - 04.2024
- Maintained all records for Early Head Start and Head Start children
- Support and assist families with resources as they try to meet their own goals
- Advocate for children 6 weeks to 5 years in age to help reach age-appropriate milestones and goals
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
Laboratory Service Assistant
Southwest Labs
10.2016 - 03.2020
- Responsible for explaining to patient the procedure in collecting urine in the test cups
- Made sure that order requisitions were filled out appropriately
- I also package the specimens and shipped to the above lab
- Printed results for providers
- Kept track of supplies and stocked specimen cabinet
Laboratory Service Assistant
Millennium Health
05.2016 - 10.2016
- Explaining to patient the procedure in collecting urine in the test cups
- Also, responsible for double checking patient order requisitions on urine drug screens
- Packaging the drug screens for shipment to laboratory
- Distributing patient financial paperwork if needed and resolving missing billing information for patient billing
Medical Assistant
Southwestern Ear, Nose and Throat
05.2015 - 09.2015
- Was responsible for bringing patients to the examination rooms
- Obtained vital signs on each patient as well as updated medication lists
- Answered various patient questions and frequently assisted the providers with patient procedures
- Was trained in the use of autoclave and sterilized many surgical instruments for the providers
- Traveled to various clinic sites and made sure that each clinic I traveled to was supplied with enough medical equipment for the provider
Medical Assistant
Christus St. Vincent's Regional Medical Center
09.2012 - 10.2014
- Interviewed patients to obtain medical information, weight and height measurements and vital signs, documented patient information obtained from interviews
- Assessed patients, and documented their medical histories
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Assisted doctors with non-invasive procedures
- Managed various general office duties such as answering multiple telephone lines, schedule patient's appointments
- Skillfully performed suture and staple removals for patients of all ages
- Also, provided patient education
Education
Master of Arts - Social Work
New Mexico Highlands University
Las Vegas, NM05-2025
Bachelor of Arts - Social Work
New Mexico Highlands University
Las Vegas, NM05-2024
Associates in Arts - Human Services
Santa Fe Community College
Santa Fe, NM05.2022
Certification Degree - Medical Assistant
Santa Fe Community College
Santa Fe, NM06.2021
High School Diploma -
Espanola Valley High School
Espanola, NM01.2000
Skills
- Verbal communication
- Problem-solving
- Hard working
- Patient support
- Detail oriented
- Multitasking
- Teamwork
- Compassion
Timeline
Case Manager
Peak Behavioral Health
04.2024 - Current
Intern
Peak Behavioral Health
01.2024 - 05.2025
Family Service Assistant I
Family Service Assistant I
11.2020 - 04.2024
Laboratory Service Assistant
Southwest Labs
10.2016 - 03.2020
Laboratory Service Assistant
Millennium Health
05.2016 - 10.2016
Medical Assistant
Southwestern Ear, Nose and Throat
05.2015 - 09.2015
Medical Assistant
Christus St. Vincent's Regional Medical Center
09.2012 - 10.2014
Associates in Arts - Human Services
Santa Fe Community College
Certification Degree - Medical Assistant
Santa Fe Community College
Master of Arts - Social Work
New Mexico Highlands University
Bachelor of Arts - Social Work
New Mexico Highlands University
High School Diploma -
Espanola Valley High School
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