Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Veronica Armstrong

Ironton,OH

Summary

Professional in healthcare field with strong background in inpatient psychiatric care. Skilled in patient assessment, crisis intervention, and therapeutic communication. Valued team collaborator known for adaptability, reliability, and achieving positive patient outcomes. Proficient in medication administration, care planning, and maintaining a safe, supportive environment.

Overview

20
20
years of professional experience

Work History

Registered Nurse, Inpatient Psychiatric Unit

UK KINGS DAUGHTERS
02.2024 - Current
  • Utilized critical thinking skills to identify subtle changes in patient behaviors or symptoms that may indicate a need for immediate intervention or reassessment of treatment plans.
  • Managed challenging behaviors effectively through de-escalation techniques and implementation of behavior management plans.
  • Increased patient satisfaction with nursing care by providing compassionate and empathetic support during crises.

PASSPORT CASE MANAGEMENT

AREA OF AGING
08.2019 - 01.2023


  • Streamlined, standardized, and implemented case management processes and techniques to maximize revenue cycle.
  • Fostered professional networks and relationships with service and resource providers to promote continuity and quality of client care.

ADVANCED ILLNESS MANAGEMENT NURSE

UK KING'S DAUGHTERS
06.2018 - 06.2019
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.

TEAM LEADER INPATIENT REHABILITATION

Premier Health
03.2005 - 08.2017
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and promptly addressing issues.

Education

Master of Science - Psychiatric Mental Health Nurse Practitioner

Walden University
Minneapolis, MN
11-2024

Master of Science - Nursing Education

Walden University
Minneapolis, MN
10-2016

Skills

    BLS Certification

    Multistate Registered Nurse License

    CPI Non-Violent Crisis Intervention Training

Awards

Wall of Nursing Excellence at Premier Health for Leadership in 2016

Nursing Recognition Award at Premier Health for Preceptorship in 2014

Clinical Award for Outstanding Care at Premier Health in 2013


Timeline

Registered Nurse, Inpatient Psychiatric Unit

UK KINGS DAUGHTERS
02.2024 - Current

PASSPORT CASE MANAGEMENT

AREA OF AGING
08.2019 - 01.2023

ADVANCED ILLNESS MANAGEMENT NURSE

UK KING'S DAUGHTERS
06.2018 - 06.2019

TEAM LEADER INPATIENT REHABILITATION

Premier Health
03.2005 - 08.2017

Master of Science - Psychiatric Mental Health Nurse Practitioner

Walden University

Master of Science - Nursing Education

Walden University

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Veronica Armstrong