Summary
Overview
Work History
Education
Skills
Small Business Owner
Timeline
Generic

Veronica Arocho

Assistant Branch Manager
Brooklyn,NY

Summary

Dedicated Assistant Branch Manager with the organizational and leadership skills to efficiently and successfully oversee bank operations. Administrative and clerical assistance to Branch Manager in an effort to meet or even exceed branch sales and service goals. Supervising and motivating staff, ensuring compliance with laws and regulations, monitoring sales, implementing safety procedures, and maintaining good customer relationships. Specializes at managing and coaching staff.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Assistant Treasure-Assistant Branch Manager

Apple Bank for Savings
Brooklyn, NY
05.2019 - Current
  • Ensures that business development goals are being met, and that Bank's policies, procedures, and controls have been implemented to protect Bank against monetary loss.
  • Supervises day-to-day operational functions of teller unit and platform areas of banking floor
  • Identifies and mitigates operational risk to ensure ongoing adherence with compliance procedures; implements action plans to improve operational controls and mitigates controllable losses while optimizing customer experience
  • Makes sound decisions regarding approval of customer and or bank transactions within authority limits, weighing customer satisfaction issues versus Bank exposure to loss or fraud
  • Prepares daily, weekly and monthly reports (i.e
  • Potential losses, cash items, sales, etc.); reconcile branch general ledger accounts.

Assistant Branch Manager

Investors Bank
06.2016 - 01.2019
  • Provide leadership, coach, train and manage staff performance to improve staff development and to ensure branch achievement of sales and services goals
  • Coached employees for career advancement resulting in two employee promotions within 6 month of hiring
  • Manage internal sales, creating and implementing Branch Business Plan, including tracking and monitoring sales results
  • Analyzed customer needs and connected with prospective clients to discuss sales opportunities and building relationships
  • Resulting Branch recognition as 1ST Place (2018)-NY winning branch for most consumer accounts opened
  • Responsible for a 'Satisfactory Audit'
  • Branch with a constantly 'Generally Satisfactory' passed audit
  • Charged with the responsibility and accountability for all operational and financial aspects of the branch
  • Oversees compliance functions including reconcilement, audits, reporting, controls, records management, approvals and opening/closing procedures, ensuring all security procedures are strictly followed.

Education

Bachelor of Arts - Telecommunications

UNIVERSITY SAGRADO CORAZON
Puerto Rico
05.2001 -

Skills

    Good Analytical skills

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Small Business Owner

Natural Handcrafted Soap- www.oleologysoap.com

Timeline

Assistant Treasure-Assistant Branch Manager

Apple Bank for Savings
05.2019 - Current

Assistant Branch Manager

Investors Bank
06.2016 - 01.2019

Bachelor of Arts - Telecommunications

UNIVERSITY SAGRADO CORAZON
05.2001 -

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Veronica ArochoAssistant Branch Manager